Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

STEPHANIE OVERTON

CUSTOMER SERVICE REPRESENTATIVE

540-***-**** *********.********@*****.*** Spotsylvania, Va 22553 Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance.

Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence. Project Management Lead Generation

Staff Management Contract Development and Management Verbal and Written Communication Sales and Marketing Brand Management Time Management

Issue and Conflict Resolution

The game room

Spotsylvania, VA August 2023 - Present

MANAGER

Mentored and trained new employees on company

policies and procedures.

Provided support for customers by addressing

complaints quickly and efficiently, displaying

exceptional customer service skills.

Managed daily operations including scheduling

and budgeting, exhibiting excellent multitasking

capabilities.

All transit

Queens, NY July 2018 - February 2021

DISPATCH SUPERVISOR

Trained, coached and mentored new hires in

dispatch operations.

Assisted with the development of new policies

related to dispatch operations as needed.

Implemented safety protocols for drivers to

minimize risk of accidents or injury.

Conducted performance reviews for team

members to identify areas of improvement.

Resolved customer complaints in a timely manner

to ensure customer satisfaction.

Coordinated emergency response efforts when

necessary due to inclement weather or other

unforeseen circumstances.

Empire transportation

Brooklyn, NY December 2015 - July 2018

DISPATCHER

Worked with coworkers to complete tasks. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Responded quickly to meet customer needs and

resolve problems.

Committed to delivering excellent customer

service while working in a fast-paced environment. Participated in ongoing training to enhance own

job skills and knowledge.

Met deadlines while maintaining high-quality

deliverables.

Performed routine and scheduled maintenance

services.

Mv transportation

Brooklyn, NY March 2007 - February 2014

DISPATCH SUPERVISOR

Implemented safety protocols for drivers to

minimize risk of accidents or injury.

Resolved customer complaints in a timely manner

to ensure customer satisfaction.

Coordinated emergency response efforts when

necessary due to inclement weather or other

unforeseen circumstances.

Created and implemented daily dispatch plans to

ensure customer service levels were met.

Provided feedback on driver performance,

identifying areas of improvement and recognizing

successes.

Managed employee scheduling across multiple

shifts within the department.

Developed reports outlining key metrics related to dispatch operations for upper management review.

New York sports club

Manhattan, NY April 2004 - September 2006

SALES MANAGER

Managed customer accounts and customer

relationships.

Held daily check-ins with team members to set

objectives and monitor progress.

Analyzed sales data to identify trends and make

recommendations for improvement.

Interfaced directly with customers when

necessary in order to resolve issues quickly and

efficiently.

Conducted regular training sessions with sales

team members to ensure effective sales techniques

were used.

Managed sales team activities by evaluating needs

of each territory and participating in sales calls. Developed and implemented sales strategies to

increase market share and profitability.

Monitored competitor activity to stay ahead of the competition in terms of products, services, and

pricing.

Managed a team of 10+ sales representatives across multiple markets.

Identified potential new markets for products and

services offered by the organization.

Designed incentive programs for high-performing

sales personnel to motivate them to exceed goals.

Built partnerships with third-party vendors to

expand sales opportunities.

Equinox fitness club

Manhattan, NY April 2000 - September 2004

FRONT OFFICE MANAGER

REFERENCES

Managed front office operations, including

scheduling staff and assigning tasks.

Performed administrative duties such as filing

documents, answering phones.

Ensured customer satisfaction by providing

efficient service and resolving complaints.

Trained new employees in customer service

practices and policies.

Maintained accurate records of customer

information and transactions.

Resolved conflicts between customers or staff

members professionally.

Processed payments accurately using point-of-sale

system software.

Communicated verbally and in writing to provide

clear direction to staff.

Ordered supplies and maintained inventory

control, minimizing unnecessary expenses.

Controlled inventory levels by ordering supplies

when necessary.

Trained and developed associates and supervisors

to reach company goals.

Analyzed front office data to identify opportunities for improvement.

Supervised a team of receptionists to ensure

quality standards were met.

Recruited and staffed department using company-

hiring standards.

Promoted correct procedures for accounting,

credit control, and handling of financial

transactions.

References available upon request

Contact this candidate