EMPLOYMENT HISTORY:

MARK JAMES MELI / *** Roxborough Rd. / Rochester, NY 14619

585-***-****

Telephone Customer Support, Sutherland Global, Rochester, NY 2014

Aided users of the Turbotax program.

Position was a temporary assignment.

Smoking Cessation Specialist, University Of Rochester, Rochester, NY 2007

Aided participants in the New York State Smoker’s Quit Line Program.

Handled support calls to those in need of breaking nicotine addiction.

Left because this was a six-month temporary assignment through the U of R’s own Strong Staffing.

Supervisor: Connie Bottoni 585-***-****

Inventory & Receiving Clerk, Big Lots, Inc., East Rochester, NY 2006-2007

Performed receiving dock duties and unloaded weekly shipments from trucks.

Prepared inventory for sales floor.

Handled customer needs on the sales floor and at register.

Resigned from part time job due to lack of hours.

Supervisor: Paul Witmeyer 585-***-****

Customer Service Representative, Concentrix Corp., Rochester, NY 2005-2006

Team member of the New York Daily News newspaper customer service department.

Defused situations for customers with service issues such as missed deliveries and billing problems.

Left job as position was eliminated, as the client later stopped working with the company.

Supervisor: Mary Smith 585-***-****

Call Center Receptionist, Xerox/EDS, Rochester, NY 2004

Handled incoming calls to national Xerox telephone line, dealing with company customers and employees across America.

Took charge of approximately 275 customer service calls daily.

Left because job was a temporary assignment with Kelley Services.

Supervisor: Karen Bliek 585-***-****

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