Customer Service Executive Assistant
Resume:
Dionne Victoria Simms
Hampton, GA *****
ad2g1q@r.postjobfree.com
Professional Summary
Senior Administrative expert with exceptional customer service experience, supervisory, program administration, information management, logistics coordination, project management, business communication, and expense tracking skills. Strong organizational, communication and planning skills. Demonstrated success, communicating and liaising across all department levels, discretely handling highly confidential information, and managing multiple priorities. Effectively works independently or with a team to complete projects on schedule.
Experience
Continuum Global Solutions
CVS Specialty Pharmacy
August 2023 - Present
●Determine and understand the coverage provided under a member's health plan
●Efficiently use multiple systems and screens to obtain and record claim information
●Review claims information to determine the nature of a member's illness or injury
●Identify claim cost management opportunities and refer claims for follow up
●Make claim payment decisions
●Process claims accurately to enhance customer satisfaction and retention
●Process claims within quality and production standards
●Assist team members in support of achieving team, office, regional, and national goal.
August 2021 - April 2023
●Took intentional pause as caregiver for a family member. During that period of time, I proactively focused on pursuing multiple certifications in shipping and logistics management, private investigations and notary agent signing. I am very excited and energized to return to work
Kaiser Permanente - Atlanta, GA
February 2016 – August 2021
Senior Executive Assistant
●Streamlined conferences and monthly meetings.
●Coordinated and slashed travel expenses by 30% for the executive team and senior management groups.
●Executed expense reports, budgets and filing systems for management team.
●Slashed costs of vendor agreements by 25%
●Facilitated, up skilled, retooled, and onboarded new employees.
●Orchestrated multiple calendar schedules for board of directors, president and executive vice president.
●Collaborated with senior management to initiate new projects and assist in various processes.
●Coordinated catering for the annual staff development forums.
●Executed and managed office systems efficiently
●Teamed up with clients to effectively plan and coordinate special projects and events.
●Teamed up with principal investigators to coordinate qualitative research into diseases.
●Developed fact sheets, graphs and tables to analyze and summarize survey data.
●Managed participant-informed consent waivers and research scope documentation.
●Supported design and implementation of survey instruments such as telephone questionnaires to obtain study information.
●Evaluated potential subject participants to assess suitability for planned studies.
●Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
●Demonstrated strong writing skills to generate original correspondence and reports
University of Maryland Medical System - Baltimore, MD
April 2014 - February 2016
Executive Assistant III
●Supervised three employees
●Executed record filing system to improve document organization and management.
●Managed the onboarding process, ensuring that all pre-employment processes and forms were completed accurately.
●Improved office efficiency and workplace productivity by boosting morale.
●Coordinated multiple calendars, meetings.
●Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
●Trained new employees in administrative procedures, company policies and performance standards.
●Processed invoices and expenses using QuickBooks to ease on-time payment.
●Streamlines weekly staff meetings.
●Orchestrated travel reservations, agenda preparation and calendar maintenance for programs, meetings, and events.
●Attained staff directory and company policy handbook for human resources department.
●Managed travel arrangements by booking airfare, hotel and ground transportation.
●Optimized usage of office wide software by troubleshooting issues.
●Edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
University of Maryland Medical System - Baltimore, MD
May 2011 – April 2014
Executive Assistant II
●Coordinated meetings, appointments, and tasks for senior executives.
●Managed scheduling for executive's calendar and prepared meeting agenda and materials.
●Executed presentations to support executives and boost team productivity.
●Developed presentations, materials and documentation for use executives in meetings and engagements.
●Teamed with colleagues to plan and complete special projects.
●Orchestrated airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
●Developed documents, data and formulated analytics to prepare issues for discussion and reports for review.
●Streamlined clerical support to auditors throughout the entire review process.
●Implemented updated policies and practices for organization and monitored effect.
●Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
●and presentations for executives and board members using advanced software skills.
●Collaborated with auditors throughout reviews, offering assistance and clerical support.
January 2010 – May 2011
Johns Hopkins Hospital
General Operating Room Scheduler
●Scheduled Surgeries
●Onboarding new employees, supplying direct supervision, ongoing staff development and continuing education to employees.
●Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
●Communicated with patients, ensuring that medical information was kept private.
●Direct day-to-day administrative and operational functions for multiple-bed facility, providing guidance and leadership to over 20 employees across more than several departments.
●Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
●Created customized care plans, working with hospital staff and families to assess and meet individual needs.
●Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Skills
●Executive Administrative Skills
●Excellent Multitasking Skills
●Excellent Time Management Skills
●Verbal and Written Communication Skills
●Office Technology Skills
●Project Management Skills
●Problem Solving
●Leadership Skills
●Management Skills
Education
Certification
PMP Certification
High School Diploma
Mergenthaler Vocational Technical High School
Baltimore, Maryland
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