KAMBA BUTUTU

*** ******** **********, *******,

Pretoria, 0003, Gauteng

(064-***-****/ (060-***-****

ad2g1i@r.postjobfree.com

www.linkedin.com/in/kamba-bututu

Customer-oriented Front Desk with 4 years of experience providing first-rate service to hotel guests, streamlining processes and managing First-class, highly efficient customer service teams and Human Resource practitioner with 3 - years of experience in human resource department and assisting with and fulfilling organizational staff needs and requirements. A proven track record of using my excellent personal, communication and organization skills to lead and improve the HR department, recruit excellent personnel and improve department efficiencies. Team player with high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and ability to work independently.

Experience

SEPTEMBER 2019- MARCH 2023

Front Desk/ Receptionist/The Pillow Suits Guesthouse, Pretoria, Gauteng

Greet all guests and assist them with check-in and check-out.

Maintain a positive attitude and friendly demeanor.

Respond to all guest questions and requests.

Answer and forward phone calls.

Keep a tidy and orderly workspace.

Assist with administrative and clerical tasks as needed.

Reserved hotel rooms over the phone, collected payments and cancelled/refunded bookings.

Verifying guests' payment methods during check-in.

Assigning rooms to guests and informing them of any specials offered by the hotel.

Organizing transport services for guests at their request.

Providing guests with information about the hotel.

Keeping abreast of attractions that may be of interest to guests.

Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

Communicated with housekeeping and maintenance departments to resolve guest complaints and requests.

Maintain hotel inventory supplies for various departments, including housekeeping, kitchen and administration.

JUNE 2017- AUGUST 2019

HR Intern/Department of Rural Development and Land Reform, Pretoria, Gauteng

Creating, posting, and updating internal and external job listings for the accuracy of job descriptions.

Accurately documenting data entry and reporting functions related to the personnel and payroll systems.

Enforcing and monitoring the adherence to company policies, rules and regulations.

Assisted with activities such as presentations, job fairs and employee in-house events.

Maintained daily time clock functions, file management. 2

Participated in educational courses, seminars and in-service meetings to enhance human resources skills.

Attended all staff meetings and team conferences to become more familiar with human resources procedures and protocol.

Bookkeeping: Use bookkeeping software, spreadsheets, and other databases to post up-to-date financial transactions. Track debits (incoming rands) and credits (outgoing rands) for each account. Generate financial reports, such as balance sheets and income statements.

Communicated all relevant information to employees and job applicants as needed.

Collaborated with management to execute improved method of communicating department policies, regulations, and processes.

Assisted new employees with benefit enrollment options, comprehensively explaining options and answering inquiries.

Performed background checks on all applicants before extending offers.

Prepare a spreadsheet for all the new qualifications and submit to South African Qualification Authority (SAQA) for verification.

Sending and receiving emails within the Human Resource Management directorate and another directorate in the department.

Skills

• Customer service • Hotel operations • Team player • Employee Relations • Conflict resolution• Public Speaking • MS Office (Word, Excel, Presentation, Access and PowerPoint) • Creativity • Emotional intelligence • Recruitment • Interpersonal communication • Multitasking • Problem solving • Time management • Payroll • Knowledge of contract administration • Communication • Conflict resolution • Data Entry • Event Coordination

Education

JULY 2019

National Diploma in Human Resource Management/ Tshwane North Tvet College, Pretoria

DECEMBER 2013

National Senior Certificate/ Boitekong High School, Rustenburg Languages

English (Fluent) • Afrikaans (Good) • Setswana (Fluent) • Tsonga (Fluent) Common certifications

Driver's License

First Aid

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