MAX GIORDANI

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PROFESSIONAL SUMMARY

Technical Support Specialist with 10+ years of experience providing excellent customer service and resolving complex technical issues. Proven ability to manage multiple projects simultaneously and meet deadlines under pressure. Formerly an expert for Meta's WhatsApp platform, as well as a variety of other technical tools and systems. Seeking a remote, hybrid or on-site position in a fast-paced and challenging environment. SKILLS

Hard-working and poised under pressure.

Innovative and skilled negotiator.

Responsible and an active listener.

Eager to learn new systems.

Meticulous and detail-oriented.

Empathize, relate and resolve.

Native Portuguese and English skills.

Obsessed with customer care.

Willing to adapt to new changes.

Content Review and Moderation.

Social Media Marketing. (YT,IG,TikTok,FB,X).

WordPress Blogging Platform Expert.

WORK HISTORY

03/2020 - 07/2023

Content Analyst & Compliance Associate

ACCENTURE, INC. - Austin, TX

Consistently reviewed WhatsApp content according to Meta's policies, detecting errors, scams, and fraud with 98%-100% accuracy.

Prioritized multiple tasks and followed strict directions, utilizing technical aptitude to learn new tools and systems, helping to improve team's performance.

Effectively managed large case queues and collaborated with team members to analyze and apply content policy.

Worked remotely with excellent attendance and performance. 06/2018 - 11/2019

Compliance Agent

Avetta Supply Chain Management - Orem, UT

Provided professional support to clients of all sizes, resolving complex issues with a focus on customer satisfaction.

Engaged in professional interactions through telephone, email, and chat, prioritizing and finding resolutions for clients and contractors.

Verified details on regulatory documents with accuracy, supporting and explaining customer billing, insurance policies, and subscription terms.

Maintained up-to-date knowledge of current and emerging compliance regulations, assisting with internal Salt Lake City, UT 84020 832-***-**** ad2g1g@r.postjobfree.com and external audits to confirm compliance.

Identified, investigated, and documented compliance violations, recommending corrective measures. 06/2013 - 04/2018

Digital Marketing Specialist

SECURITY NATIONAL MORTGAGE - Las Vegas, NV

Digital Marketing and Search Engine Optimizer (SEO) with a proven track record of improving website rankings on Google.

Used research and analysis to identify and leverage popular and relevant keywords, both paid and free. Successfully implemented SEO strategies to substantially improve the company's website rankings and online presence, resulting in increased traffic and leads. Improved all aspects of web presence in compliance with strict mortgage regulations. Helped establish a stronger presence on Social Media. 10/2008 - 10/2012

Licensed Real Estate Agent

Stonebrook Real Estate - Salt Lake City, UT

Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets. Resolved client concerns related to home purchases to maintain high satisfaction ratings. Liaised between buyers and sellers to establish favorable prices and negotiate contract terms. Compared recently sold area properties to determine competitive market prices. EDUCATION

Bachelor of Arts: Business Management

Orange County Business College - Anaheim, CA

Real Estate Education: Real Estate Practices And Contracts Nevada Real Estate School - Las Vegas, NV

Real Estate Principles: Real Estate Law And Principles Stringham Real Estate School - Utah