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Customer Service Quality Control

Location:
Lake Worth, FL
Posted:
January 05, 2024

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Resume:

Palm Beach

+1-774-***-****

ad2g0z@r.postjobfree.com

MYRIAM MORANTUS

ACCOMPLISHMENTS

Focused Phlebotomy Technician offering expertise in performing past and present venipuncture procedures safety and first aid. Accomplished in quickly building rapport with patients with excellent bedside manner and proficiency in easing patient’s anxiety. Committed to maintaining the highest standards of safety and quality control legal issues blood collection equipment order of draw and additives. Ready to apply knowledge and skills to any challenge. Highly organized and detail oriented individual with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. Recent graduate of Medical Training of the Palm Beaches. Technical School Phlebotomy degree program looking to begin a role within the Phlebotomy field. Dedicated, detail-oriented individual. Prepared to provide exceptional comfort and care to all patients. Responsible with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers. I can be relied upon to help your company achieve its goals. Motivated with multilingual abilities and interpersonal skills looking to gain valuable experience in a professional setting.

SKILLS & ABILITIES

Languages

_Creole Native

_French Intermediate

_Spanish Conversational

PROFESSIONAL EXPERIENCE

LABORATORY ASSISTANT

Delray Medical Center

April 2023- present

5352 Linton Blvd, Delray Beach, FL 33484

Phone: 561-***-****

_ Professional who provides administrative support to assist in laboratory operations. Duties include: ordering supplies, working with other hospital departments to ensure lab operations are meeting the needs of the facility, and cataloging specimens for use by other health care workers, including laboratory technicians, nurses, and physicians. Specimens can include blood samples, bacterial cultures, urine and send out testing; along with blood drawing skill set.

Properly collect and process specimens for in-house and reference laboratory testing. Maintain strict safety and infection control techniques at all times.

Identify patients and their personal information by reviewing their identity documents. Analyze blood specimens using correct testing equipment, when necessary. Prepare specimens for transportation, including labeling vials accurately and matching blood specimens to patients.

Clean, maintain, and calibrate laboratory equipment used in the drawing and testing of blood specimens. Order Laboratory supplies, as needed. Practice, develop, and endorse customer service skills in relationships with internal and external customers.

Orders supplies for Lab to ensure consistent availability for staff to perform their functions. Oversees department staff schedules, including PTO requests.

Meets regularly with hospital departments to ensure lab is meeting their needs as it relates to turn around times, quality of service, and availability of lab personnel to meet the needs of the facility.

Understands and follows OSHA standards and universal precautions, and disposes of biohazardous waste and sharps in accordance to regulatory requirements Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time.

Display courteous, professional manner towards patients, co-workers, nursing and medical staff. Maintain clean work area. Order supplies as needed.

Complete assigned duties efficiently and in a timely manner. Prioritize Traumas STAT, Urgent, Timed, and Routine patient orders

Creates specimen batches for Northwest Florida Clinical Laboratory Microbiology department Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.

Customer Service / Sales Associate

Burlington Boynton Beach

Offering consistent service and being in constant communication with customers, put customers first. Effectively communicating with potential customers and coworkers, ability to express ideas.

Hardworking and passionate worker with strong organizational skills ready to help team achieve company goals. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Serves customers by helping those select products.

Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers questions. Directs customers by escorting them to racks and counters. Provides outstanding customer service.

Documents sales by creating or updating customer profile records. Manages financial transactions. Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards. Alerts management of potential security issues. Assists with inventory, including receiving and stocking merchandise.

Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Customer Service / Sales Associate

Bealls Boynton Beach

_Helping boost customer satisfaction and retention Helped customers by answering questions and locating merchandise.

Initiated friendly conversation with customers to determine level of assistance required. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Followed company policies, rules, and procedures to promote company goals and maintain safety Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment. Used product knowledge to suggest items to match client needs. Arranged merchandise for display to highlight new styles, attract customers and enhance sales. Created price tags and merchandise signs for new items. Welcome customers, guide them through the products, answer questions and make sure guests have a pleasant experience.

Phlebotomy Technician one year

Office Manager/School Secretary

Three years Cosmetology

Esthetician five years

EDUCATION

Medical Training of the Palm Beaches

Phlebotomy Technician

Institute Lavoisier Other Some College

HHA, CPR certified



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