Sladjana Juresic

ad2fz7@r.postjobfree.com 240-***-**** Germantown, MD

SUMMARY

Seasoned professional with 11 years of experience in administrative roles, seeking an Administrative Assistant position. Proven expertise in office operations, customer service, and scheduling from roles as Lab Manager at StarBrite Dental and Receptionist at PMI Professional Management. Strong background in streamlining administrative processes, managing records, and coordinating office tasks.

WORK EXPERIENCE

StarBrite Dental Rockville, MD

Lab Manager and Dental Assistant Sep 2017 - Present

• Oversee front office tasks such as scheduling appointments and managing records.

• Deliver high-quality customer service to answer patient inquiries and ensure a positive office experience.

• Collaborate with dental staff to improve workflow efficiency, streamline administrative procedures, and augment patient care quality.

Starbucks Rockville, MD

Barista Jun 2013 - Sep 2017

• Exceeded expectations in delivering superior customer service, which led to high levels of customer satisfaction and repeat business.

• Demonstrated proficiency in beverage preparation and ensured maintenance of a clean, hygienic retail environment, contributing to an overall positive customer experience. Rubenstein Dental Rockville, MD

Dental Assistant May 2013 - Aug 2017

• Provided comprehensive assistance during dental procedures, contributing to enhanced patient care and supporting overall treatment success.

• Orchestrated efficient patient scheduling and treatment room preparation, while monitoring and maintaining optimal inventory levels.

• Bolstered front office operations through the facilitation of patient interactions, both in-person and online, and the proficient management of incoming calls.

PMI Professional Management Leasing Agent

Receptionist Sep 2009 - Aug 2010

• Successfully executed property tours, lease application processing, and lease renewals, ensuring seamless property management operations.

• Diligently followed up on leads, contributing significantly to the maintenance of high occupancy rates. EDUCATION

Montgomery College

Associate in Business Administration

Rockville, MD

May 2024

Concorde Career Institute

Dental Assistant Certificate

Orlando, FL

2012