Carlos L. Santiago

***** ****** **** ** *****: 703-***-****

Fairfax, VA 22030 Email: ad2fyd@r.postjobfree.com

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Areas of Expertise

Communication

Team Management

Reconciling General Ledger

Reviewing Vendor Files

Oracle 11i

QuickBooks

Altering Department Policy

Purchasing

Improving Invoice Imaging Process

Collaborating with External Auditors

Lawson 8.0

Microsoft Dynamics 10.0

Negotiating

Build-out Contracts Timeline

Facilities Planning

Project Management

PeopleSoft 7.5

Microsoft Office

Key Skills Assessment

Operations Management – Define, develop, and implement targeted action plans to maximize operational productivity, efficiency, and profitability.

Staff Development – Recruit, train, and mentor top-performing teams committed to providing superior service to vendors and customers.

Professional Experience

Wideout Technology Services, Manila, Philippines 2009 - 2010

Interim Director of Services

Managed 15 Services Business Unit Managers while providing feedback for possible improvement and tactical decision making on client escalations.

Oversaw services for all business units and assessed current client communication and client management practices by establishing applicable standards and practices within the organization.

Crafted and implemented organizational strategy by working directly with Organization Development Consultant.

Startec Global Communications, Rockville, Maryland 2008 - 2009

A/P Manager (CONTRACTOR)

Cleared invoice backlog before transferring AP activities to corporate headquarters working with Controller and four staff members.

Located and justified expense charges while working with outside auditors.

Monitored and Analyzed specific accounts payable operations including purchase order receipt and entry, invoice research and follow-up, problem documentation, and standardization of input.

Inova Health System, FALLS CHURCH, VIRGNIA 2008 - 2008

A/P Supervisor (CONTRACTOR)

Directed 10 accounts payable staff and monitored and analyzed specific accounts payable operations including purchase order receipt and entry, invoice research and follow-up, problem documentation, and standardization of input.

Refined process and procedures with regards to purchase order issuance, acceptance of goods, and system receipt and entry.

Liaised directly with the Product and Purchasing teams to implement process improvements in both Accounts Payable and Purchasing to ensure efficient servicing of suppliers’ Accounts.

Communicated effectively with other staff and clients establishing long-term relationships with other department members and vendors.

Intelsat, washington, DC 2007 – 2008

A/P Manager (contractor)

Conducted comprehensive review and analysis of SOX compliance and AP policies and procedures and updated and recommended changes as necessary.

Managed monthly closing processes and system operations as well as reconciling A/P to company general ledger, and producing cash requirement reports.

Prepared special reports required by management including audit responses, compliance reports, payment analysis, and employee performance reviews as well as collaborating closely with external auditors at the state level and public accounting firms.

National Wildlife Federation, Herndon, Virgnia 2005 – 2006

A/P Manager (contractor)

Formulated, recommended, and implemented changes to department policy procedures to ensure integrity of the accounts payable system.

Interpreted policy and advised staff of the appropriate changes to policies and procedures and prepared journal entries and accounts reconciliations as related to accounts payable.

Reviewed vendor files for 1099 applicability, generated 1099’s, distributed them to vendors, answered inquires, and submitted both 1098 and 1099 data to federal and state.

Obtained request for Taxpayer Identification Number and Certification (Form W9) and references from vendors.

Tested and improved back-end invoice imagining process.

Independence Air, Dulles, virginia 2004 – 2005

A/P Manager

Reviewed vendor files for 1099 applicability, generated 1099’s, distributed them to vendors, answered inquires, and submitted both 1098 and 1099 data to federal and state.

Obtained request for Taxpayer Identification Number and Certification (Form W9) and references from vendors.

Formulated, recommended, and implemented changes to department policy procedures to ensure integrity of the accounts payable system.

Collaborated closely with external auditors at state level and with other accounting firms.

Winstar Communications, LLC, Herndon, VA 1998 – 2004

A/P and PURCHASING Manager 2002-2004

Negotiated effectively regarding purchase orders and demonstrated superior problem solving skills with tracking delivery progress of purchases, creating timelines of build-out contracts, and confirming vendor invoices.

Directed the planning, corporate security, and maintenance of company equipment including furniture and fixtures.

Applied strong communication skills when in contact between Herndon office and AP department in New Jersey to ensure proper facilitation of information.

A/P Manager and supervisor 1998-2002

Directed 20 accounts payable staff and spearheaded diverse administrative activities which include staffing, training, performance evaluation, policies and procedure development, and helped develop top-performing team members.

Managed direction and overall control of accounts payable activity including prioritizing tasks, follow-ups, issue resolution, training, and A/P system questions and explanations.

Demonstrated advanced communication skills with vendors and clients and planned and coordinated workflow to maximize use of resources while adhering to company needs.

Education

Master of Business Administration (candidate), De La Salle University, Manila, Philippines

Bachelor of Arts, Economics, Colegio de San Juan de Letran, Manila, Philippines

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