Dishon Easton, PA *****

484-***-****

Mosley ad2fy8@r.postjobfree.com

Motivated and results-driven customer service professional with experience in the customer service and

medical records field. I have over 5 years of experience in customer service and management setting

where planning, organizing, and effective communication was critical. I also have over 5 years of

experience in customer service in a fast-paced and high-volume customer support environment with a

proven track record of driving customer adoption, retention, and satisfaction. I am skilled in training and

educating others, leading a team, collecting data, analyzing data, tracking growth strong written and

verbal communication, addressing customers; needs, and having a solid understanding of customer

success best practices. I am excited about helping members be successful, and I am committed to

providing an excellent customer experience.

Experience

NOVEMBER 2022-PRESENT

Call Center Agent/J.B. Kerry Enterprise Call Center Remote

Met and consistently exceeded revenue quotas by promoting products and services during routine calls.

Provide personalized customer service by anticipating and responding to customers' needs. Provided

exceptional customer service to every customer by leveraging extensive product and service knowledge

and creating warm, welcoming environments. Kept track of user account data by initiating account

access and establishing in the database. Customers were educated on billing, payment processing, and

customer service policies and procedures.

AUGUST 2022-JULY 2023

Data Entry Clerk/CSR/Teladoc Health Remote

Working part time remotely 3rd shift entering patient and account data by inputting alphabetic and

numeric information on the keyboard or optical scanner according to screen format, verifies entered

customer and account data by reviewing, correcting, deleting or reentering data, purges files to

eliminate duplication of data, relay information such as work orders or other messages to and from

work crew, ICD-10 & ICD-9 coding, creating insurance claims, determine member’s eligibility if in

question, manually calculate and/or apply pricing to each claim when necessary, monitor pending

claims, examine claim to correct and/or update data so claim can properly adjudicate, place follow-up

calls and respond to inquiries from patients and/or healthcare providers, as necessary.

DECEMBER 2020-AUGUST 2022

Chemical Production Technician/Airliquide Advanced

Worked with technical and supervisory staff to report or resolve issues that harmed safety, efficiency, or

product quality. Listened for warning signals by monitoring recording instruments, flow meters, and

panel lights. Kept equipment running smoothly through calibration knowledge and basic repair skills.

Kept track of each piece of equipment's temperature, pressure, and flow. Set up and operated

production equipment according to daily work orders and safety procedures. Documented production

logs by entering data into computer system.

Skills

Type 40WPM • Point of sale operation • Data entry • Human resources • Conflict management • Sales •

Medical terminology • Data abstraction• Electronic medical records • HIPPA • Customer service • Call

center • Insurance verification

Education

High School Diploma/Wilson High School

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