Customer Service Call Center
Resume:
Dishon Easton, PA *****
Mosley ***************@*****.***
Motivated and results-driven customer service professional with experience in the customer service and
medical records field. I have over 5 years of experience in customer service and management setting
where planning, organizing, and effective communication was critical. I also have over 5 years of
experience in customer service in a fast-paced and high-volume customer support environment with a
proven track record of driving customer adoption, retention, and satisfaction. I am skilled in training and
educating others, leading a team, collecting data, analyzing data, tracking growth strong written and
verbal communication, addressing customers; needs, and having a solid understanding of customer
success best practices. I am excited about helping members be successful, and I am committed to
providing an excellent customer experience.
Experience
NOVEMBER 2022-PRESENT
Call Center Agent/J.B. Kerry Enterprise Call Center Remote
Met and consistently exceeded revenue quotas by promoting products and services during routine calls.
Provide personalized customer service by anticipating and responding to customers' needs. Provided
exceptional customer service to every customer by leveraging extensive product and service knowledge
and creating warm, welcoming environments. Kept track of user account data by initiating account
access and establishing in the database. Customers were educated on billing, payment processing, and
customer service policies and procedures.
AUGUST 2022-JULY 2023
Data Entry Clerk/CSR/Teladoc Health Remote
Working part time remotely 3rd shift entering patient and account data by inputting alphabetic and
numeric information on the keyboard or optical scanner according to screen format, verifies entered
customer and account data by reviewing, correcting, deleting or reentering data, purges files to
eliminate duplication of data, relay information such as work orders or other messages to and from
work crew, ICD-10 & ICD-9 coding, creating insurance claims, determine member’s eligibility if in
question, manually calculate and/or apply pricing to each claim when necessary, monitor pending
claims, examine claim to correct and/or update data so claim can properly adjudicate, place follow-up
calls and respond to inquiries from patients and/or healthcare providers, as necessary.
DECEMBER 2020-AUGUST 2022
Chemical Production Technician/Airliquide Advanced
Worked with technical and supervisory staff to report or resolve issues that harmed safety, efficiency, or
product quality. Listened for warning signals by monitoring recording instruments, flow meters, and
panel lights. Kept equipment running smoothly through calibration knowledge and basic repair skills.
Kept track of each piece of equipment's temperature, pressure, and flow. Set up and operated
production equipment according to daily work orders and safety procedures. Documented production
logs by entering data into computer system.
Skills
Type 40WPM • Point of sale operation • Data entry • Human resources • Conflict management • Sales •
Medical terminology • Data abstraction• Electronic medical records • HIPPA • Customer service • Call
center • Insurance verification
Education
High School Diploma/Wilson High School
2
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