ASHLEE

KNOWLES

ashleeknowles**@gmail.

com

+1-281-***-****

Houston, TX 77054

Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Organized and dependable

candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added

responsibilities to meet team goals.

PROFESSIONAL SUMMARY

Garda World Cash Logistics - Unarmed Guard

Humble, TX • 04/2022 - Current

Securitas - Unarmed Security Officer

02/2019 - 10/2021

Constellation Americas Energy - Customer Service

Representative

Houston, TX • 05/2021 - 06/2022

WORK HISTORY

Conducted training sessions for new security personnel to facilitate compliance with security protocols.

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• Examined doors, windows and gates to verify security. Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

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Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

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Updated shift logs and produced daily reports to

document security activities and specific incidents.

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Secured premises and personnel by patrolling property and monitoring surveillance equipment.

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Monitored CCTV cameras and alarm systems for security breaches.

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Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

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Handled customer inquiries and suggestions courteously and professionally.

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• Actively listened to customers, handled concerns quickly SKILLS

Bay City High School

Bay City, TX

High school diploma

EDUCATION

CERTIFICATIONS

Unarmed security card -

active

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Walmart - Cashier/Customer Service

Bay City, TX • 04/2017 - 11/2019

and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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Make sure all customers had a excellent experience while shopping in the store

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Resolved customer complaints and maintained clean and tidy checkout area.

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Met customer service goals and exceeded customer

expectations.

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Contact this candidate