Customer Service Warehouse Associate

Ndeye maty seck

**** ******* **

Columbus OH ****2

ad2fxh@r.postjobfree.com

Objective

Seeking for a full time position in both the warehouse and customer service area. Results-oriented warehouse associate with over 4 year experience in all warehouse area. Proficient in heavy equipment operation, schedule and inventory maintenance. Obtain a customer service position at any institute where I can maximize my people oriented experience, communication skills and my problem analysis and solving abilities.

Highlights

●Shipping and receiving

●Package preparation

●Reliable and motivated

●Health and safety monitoring

●Strong interpersonal communication skills

●Problem analysis and problem solving

●Customer service orientation

●Ability to work under pressure

Experience

August 2015- January 2017

Eddie Bauer

●Resolve customer complaints via phone, email, mail, or social media.

●Use telephones to reach out to customers and verify account information.

●Greet customers warmly and ascertain problem or reason for calling.

●Canceled or upgrade accounts.

●Assist with placement of orders, refunds, or exchanges.

●February 2014-July 2015

Gap Inc.

Merchandise processor

Loaded and unloaded shipments and prepare items for shipments

April 2014- October 2015

Cardinal Health

Customer service -part time

Handle product recalls.

• Attempt to persuade customer to reconsider cancellation.

• Inform customer of deals and promotions.

• Sell products and services.

• Utilize computer technology to handle high call volumes.

• Work with customer service manager to ensure proper customer service is being delivered.

• Close out or open call records.

• Compile reports on overall customer satisfaction.

• Read from scripts.

• Handle changes in policies or renewals.

Ascena

Packing - full time May 2018 - December 2018

Kroger

Loading and unloading trucks Jan 2018 - May 2018

Education

The University of Akron

Bachelor Degree Intenational business: Expected Graduation date spring 2018

Languages-Fluent in English, French and intermediate knowledge in Spanish.

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