Customer Service High School

JERMAINE MARTIN

** **** **** ******, *** Angelo, TX, 76903, US • 325-***-**** • ************@*****.*** I'm dedicated to learning, growing, and succeeding in all I do. I have a excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Im looking for a long-term position with room for advancement that will allow me to apply my expertise and 10+ years in the field.

Project organization

Team management

Process improvement

Supervision

Organization

Communications

Customer service

Business operations

Problem resolution

Relationship development

First Aid/CPR

Some college (No degree)

Temple College - Temple, TX

High School - 2007

Temple High School - Temple, TX

Panel Saw Operator/trainer - November, 2017 to June, 2022 Panel Specialists, Inc. Main Facility - Temple, TX Had an excellent attendance record and was always on time for work. Stood for long periods of time, frequently reached or bent, and routinely lifted up to 50 pounds to complete daily tasks. Kept work areas clean, organized, and free of hazards. Solved cuting issues, improved operations, and provided excellent customer service. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Fabricated large and small parts according to drawings and put them together as needed. Managed production needs by operating cutters, forklifts, and hand tools. Helped with shipping and receiving to keep the flow of materials and finished goods moving smoothly. Sharpened and changed them on a regular basis to keep the quality of the blades from deteriorating. Manual and visual inspections of glass pieces and final products were completed by me. Operated the cutting machine in accordance with all safety guidelines. Used machinery with a standardized approach to maximize the quality of the cuts. Professional Summary

Skills

Education

Work History

Assistant General Manager - May, 2012 to September, 2017 Smash burger - Waco, TX

Polished glassware, bussed tables, and removed debris to keep the customer areas fresh and clean. Enforced quality assurance protocols to provide ideal customer experiences. Was responsible for handling cash and preparing deposits. Was in charge of handling cash and preparing deposits. Work closely with the General Manager and department heads to review activity, operating, and sales reports and make any necessary changes. Was able to quickly and effectively resolve issues in order to increase customer approval. Instructed employees on how to complete work and follow senior management directives. Was in charge of inventory purchases and restocking. Ensuring that employees adhere to the company's policies, procedures, and strategies Keep a visible presence on-property, greeting guests, responding to inquiries, and resolving guest issues. Was in charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy. Was in charge of the team's schedule, keeping an eye on coverage requirements and individual strengths. Report directly to the company's General Manager.

Implemented full-scale business strategies that resulted in higher customer satisfaction and improved operational efficiency. Budget implementations, employee reviews, training, schedules, and contract negotiations were all things I was in charge of. Maintained a well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures. Delivering daily updates and conducted ed meetings to obtain feedback and communicate new policies helped me engage team members and improve performance.

Took customer orders and took advantage of opportunities to sell specialty drinks and foods. i was in charge of forecasting monthly sales and production. Mentored and motivated team members to achieve difficult business objectives. Motivated, trained, and disciplined employees to maximize performance. Kept alcoholic beverages well-stocked and organized to meet expected demands. Manager - September, 2007 to July, 2011

Whataburger - Temple, TX

Improved resource utilization and waste minimization by improving planning and internal controls. Organized revenue statements, shipment amounts and dates, employee schedules, and sanitation in the workplace. Was in charge of daily operations.

Promoted customer loyalty by resolving escalated conflicts to complete satisfaction. Improved resource utilization and waste reduction by improving operational planning and business frameworks. Was in charge of hiring and training new employees, as well as creating employee schedules. Was responsible for hiring and supervising employees in all available positions. Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement. Was in charge of opening and closing the store, as well as reconciling cash drawers and making bank deposits. Increased customer retention and satisfaction by closely monitoring team member performance and assessing problematic practices. Assessed work performance through scheduled and impromptu evaluations. Was in charge of supervising, developing, and delegating tasks to employees. Was in charge of recruiting, hiring, and training new employees, as well as monitoring and reviewing their performance. Standardized processes across all companies and upper-level management by implementing best practices and communicating guidelines. Dealt with customer service issues as they arose.

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