Mayada Dabaja

**** ******* **. ******, ** ***** • ad2fvf@r.postjobfree.com

313-***-****

PROFESSIONAL EXPERIENCE

Yuasa Battery Inc. Reading, PA USA Feb 2023 to present _ Hybrid/Remote

Senior Key Account Manager – eDrive PowerTrain Chassis Segments in the Automotive Motors Group – Specializing in motors for steering, braking, actuators, shaft brush unbrushing motors.

Customers: GM, FORD, STELANTTIS, AMERICAN AXEL, BOSCH, ZF, OEM, NSK, GKN, IMS GEAR, THYSSEN KRUP …Other OEM groups that I manage on a daily basis and visit in person and travel.

Yuasa Battery, Inc. – Reading, PA – Remote Reside in Michigan, USA

OEM OES Powersports Relationship Manager – Sept 2020 to Feb 2023

•Maintaining OEM & OES customers relationships worth of $30M in revenue as well as establishing new customer relationships.

•Working directly with Yuasa VPs on all tasks that would help improve company’s performance.

•Managing OE OES contracts – not limited to price quotations & negotiations, contract reviews/negotiations, all sales activities & Customers Relationship managements.

•Managing a global purchasing agreement – Working in liaison with USA customers along with GS Yuasa Japan, Taiwan, Indonesia to complete several products switch into imports.

•Coordinated and completed an edit product change that is less cost effective to Yuasa.

•Managed projects worth 200K to 1M projects.

•Fully responsible for forecast planning & customers demands & requirements.

•Win – Win Pricing products negotiations.

•Managed & coordinated a Global Plant Manufacturing Audit which results in a passing approved score for OEM customers to move forward with imported products.

•Highly & strictly following all Global guidelines in terms of packaging labeling & guidelines – Not limited to ISO, OSHA & Global compliance.

o Initiated & coordinated with all OEMs the European Acid labelling change that took place in January 2021 with OEM customers.

•Initiated & coordinated Brazil InMetro products, labeling, shipments.

•Ongoing analysis on product offerings for improvements.

•Monitoring Customers demand & weekly volume so does not exceed approved annual volume per approved pricing agreements.

•Managing allocations plans to meeting with production planning capacity.

•Responsible for all internal resources to successfully satisfy customers requests & inquiries of key domestic OE & OES Service Aftermarket accounts.

•Working side by side with Engineering & Customers to obtain all necessary approvals in a timely manners – not limited to all types of products drawings, Specs, new products, Pallets etc…

•Managing Sales & Engineering meetings with Customers.

•Conduct regular customers visits & prepare presentations.

•Leading major projects that require me to be involved in making great decisions that suits Yuasa as well our customers.

•Traveling customers sites, OEM shows, visiting plants.

•8 years experience in EV Chargers, Diagnostic tools, Automotive & Powersports Batteries.

Yuasa Battery, Inc. – Reading, PA

Key Account Manager – Feb 2020 to Sept 2020

•Manage top OEM customers in Powersports industry – Bombardier, Polaris, Arctic CAT – Textron.

•Negotiated customers' contracts worth about $30M.

•Involved with Engineering projects to improve production & customers productivity VA/VE activities & initiatives.

•Negotiated Product pricing & provided quotes for new & existing products.

•Managed forecasting & planning of accounts.

•Coordinated Engineering project to switch materials that is less cost effective to Yuasa.

•Simplified customers process which results in 100% productivity.

•Managed a Procurement Planning & Sales Operation demands to make sure it meets with Yuasa annual budget.

•Updated all production lead times which results in %100 on time delivery.

•Managed KPI – Company performance

•Simplified the customer support process & updated all system & on hand process with proven great results.

•Working directly with Product Engineering in creating product screening, labeling, lasering that is implies with Customers requirements & expectations.

Bosch Automotive Service Solutions – Warren, MI

Account Manager Support Logistic OE Specialist August 2016 – Feb 2020

•Support all inside sales business requirements, and establish strong processes and procedures based upon standard work flow across all accounts

•Manage industrial & power sports accounts: Caterpillar, Harley Davidson, Cummins, Polaris, Mercury Marine, Mitsubishi, Ariens, Volvo Mack, Truck, & Penta, Bombardier, Malco, • Maintain sales & all combined about 30M dollars accounts.

•Assist Account Managers with pricing issues and updates

•Develop cross functional relationships to support sales account managers

•Maintain alignment of internal processes and system configurations to the meet the customer KPI delivery expectation.

•Owned OTD Delivery and KPI tracking

•Drive new initiatives in improving process opportunities to increase sales revenue and activities

•Streamlined daily process and removed unnecessary steps in the procedure. These changes allowed for improved and increased support to customers through put and as a result, we are maintaining high score on OTD –On Time Delivery

•Utilize data analytics to support stock availability and replenishment models

•Close sales - Able to switch sales cancelations into final purchase, closure into shipments

•Involve with different projects - assist in analyzing complex and problem solving issues associated with customer requirements and guidelines

•Collaborate directly with program managers, product managers, engineers on essentials and program shipments, and also new products/kits

•Translate needs into clear actionable tasks. In the voice of customer between various departments such as supply chain (planners/buyers), credit warehousing, shipping

•Support account receivable management, invoicing problem solving, debits, credits, & not limited to getting invoices paid

•Manage customer data management in customer’s portal

•Handling open issues to closures but not limited to customer and internal requests, demand planning, order coordination, invoicing, etc…

•Provide strategically thinking; long term customer relationship

•Work on Customer’s shipping label implementation within customer’s guidelines

•Assist in converting an international customer order process into a domestic set up utilizing web base ordering EDI process project

•Handle all EDI release and scheduling not limited to order processing, monitoring, and fixing EDI errors to ensure that all orders are transmitted in the system and ready for production planning

•Support logistic planning in coordination and collaboration between customers and production business planning

Automotive Sales Specialist April 2013 – August 2016

•Consulted with customers on the value of Bosch 240 volt charge stations and value-added installation services

•Increased the take rate and sales of Bosch 240 volt electric vehicle charging hardware and electrical installation services to residential customers

•Negotiated pricing and quotas with customers to maintain and exceed monthly sales goals

•Responsible for ordering, purchasing, delivering, and inventory tracking

•Responsible for metrics, reporting of status, and productivity accountability

•Maintained number one seller in the EV department for four consecutive months

Nordstrom Somerset Collection – Troy, MI

Retail Sales December 2012 – June 2013

•Achieve personal sales goals while supporting the goals of the team

•Opened new Nordstrom Fashion Rewards accounts as a means of building customer relationships

•Demonstrated ability to develop relationships with customers and coworkers

•Provided an exceptional shoe fitting experience, that includes measuring for size and suggesting fashion looks based on current trends and customer feedback

•Performed daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning

•Demonstrated excellent communication and interpersonal skills

United States Department of Commerce – Dearborn, MI

Administrative Assistant Manager November 2009 – September 2010

•Provided administrative assistance to the location manager as well as clerical support to other location management staff

•Managed daily, weekly, and monthly reports to the Regional Census Office

•Traveled to different training sites & coordinate new hire applications and paper work Demonstrated ability to develop relationships with customers and coworkers

•Conducted interviews for Arabic speaking needs

•Trained managers on assigned cases and commitments for IPCD/Data entry

•Conducted manual and live scan finger prints for new hire employee’s background check

TheraMatrix Physical Therapy, INC – Dearborn, MI

Clinical Administrative Coordinator January 2008 – March 2009

•Coordinated staff members regarding their duties and daily functions

•Managed month end sales, paper work, and invoices for monthly budget

•Prepared charts for new patients, schedules, and follow ups

•Assisted patients with billing issues and ensured accurate third party billing verification for all patients

National City Bank – Redford, MI

Consumer Loan Champion July 2006 – June 2007

•Served as the loan originator for the branch, responsible for new applications, loan processing, and closing

•Maintained sales and marketing of investment products offered to existing and prospective bank customers, both personal and business, which all allow me to open all types of accounts

•Conducted weekly team meetings to discuss new promotions and products offered to customers, and implement communication strategies with customers

•Developed networks and relationships with internal employees and external professionals with the purpose of developing customer referrals

•Continuously improved on customer service, through frequent monitoring and review of team performance

General Motors, EDS – Troy, MI

Customer Service Advisor September 2001 – May 2002

•Demonstrated strong judgment and professionalism in dealing with EDS customers and dealerships by telephone

•Interfaced with local auto dealers, automotive technicians to resolve customer problem situations

Merrill Lynch – Dearborn, MI

Marketing and Investment Management Intern Jan 2000

•Assisted in financial advising and conducted business to business telemarketing

•Supported recruiting and served as administration assistant

•Produced spreadsheets and promoted public relations through seminars and meetings

GM Acceptance Corp. – Livonia, MI

Customer Service Representative September 1998 – August 1999

•Answered client inquiries and advised on their payment arrangements

•Researched payoffs and account status and generated spreadsheets reports

•Answered phones, performed data entry and updated client accounts daily

EDUCATION

New Horizon Technical Institute – Livonia, MI

Bachelors in Health Information Management Program Billing and Coding XXX 2009 – XXX 2010

•Certified Medical Administrative Assistant-CMAA

•Certified Billing & Coding Series-CBCS

•Certified Professional Coder Series (Pursuing Certification)

University of Michigan – Dearborn, MI

Bachelors in Communication August 1998 – May 2001

• Corporate Communication- Public Relations

PROFESSIONAL DEVELOPMENT

Bosch Automotive Service Solutions – Warren, MI

Corporate Training

• Mentoring Program Dec 2019 – June 2020

•Project Management Fundamentals Basics.

•Bosch Production System.

•5 Choices to Extraordinary Productivity.

•Product Safety and Product Liability.

•Price and Condition Management.

•Integrated Pricing Tool

•World Class Customer Service Advocate

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