Geneva

Sneed

Address

**** * **** ****

623-***-****

To obtain employment in a collaborative work environment that will enhance my educational and professional skills for career growth.

Skills

• Providing exceptional customer service via

telephone and email

• Working with Diverse Groups

• Multitasker

• Conducting Research

• Problem Solving and Complaint resolution

• Record keeping

Experience

NOV 2017– CURRENT

Women Infants and Children/ Phoenix, AZ

• Asses client’s nutritional intake, evaluate diet and check growth; issue Women, Infants, and Children (W.I.C.) vouchers;

• Assist clients in determining goals; conduct one on one counseling sessions;

• Lead support groups and (if necessary) travel to outlying sites.

• Assists staff in conducting clinics, screening activities, and health education classes.

• Works in collaboration with other health providers and other community agencies in assessing and referring patients requiring assistance with special programs;

• Confers with healthcare providers on difficult cases and makes recommendations on follow-up plans

• Determines potential eligibility for SSI, Medicaid and dental programs and makes referrals, as necessary; Provides education, advocacy services and technical advice to clients

• Receives referrals from providers, hospitals, parents, etc., and enters plus schedule potentially eligible families

• Delivers customer service and support; responds to inquiries and directs individuals to the appropriate area.

• Collect a variety of information in person or over the telephone, answer client questions, schedule assessment appointments;

• Determine initial eligibility for program.

2

04/2001 – 03/2016

Eligibility Interviewer/ Department of Economic Security, AZ

• Assist applicants and participants in the understanding of public assistance programs applicable to Federal and State regulations.

• Review and recommend action to supervisor regarding participant termination and denial;

• Typed detailed journal entries regarding actions taken on a case.

• Review computer generated reports and cross reference data for accuracy;

• Analyzed financial and other client information to determine initial eligibility.

• Directed potential clients/families to other community resources as needed.

• Responded to complaints of clients and informed clients of their rights and methods of appeal and other legal rights.

• Handled complicated applications and worked closely with management to provide the accurate assessment.

• Communicated program time limits, expectations and other program requirements to the client and served as central point of communication for financial, childcare and employment services.

• Performed as lead worker in answering technical questions for newer tier eligibility workers.

• Completed referrals to social services, when appropriate. Education

MONTH YEAR

Rio Salado Community College / Phoenix, AZ

Associate Degree

MONTH YEAR

Estella Community College / Avondale, AZ

Computer Applications

Spanish

Activities

• Employee of the month, certificate for most interviews and accuracy from State and Federal compliance

Contact this candidate