Denae Jayona

• Phone: 845-***-**** • Email: ad2fu0@r.postjobfree.com • www.linkedin.com/in/djayona/

SUMMARY OF QUALIFICATIONS

Requires no oversight, has over 14,000 hours of banking experience in various software applications, training, management, Teller operations, and Business Banker operations. As an experienced and trusted Business Banker, developed relationships with new and existing clients with a retention rating of 100%. Meticulously managed portfolios, business goals and finances of customers. Additionally, trained Business Bankers in all areas of operations to include conflict resolution, time management and workflow.

• ABA Certification • Business Banker • Teller Manager • Trainer/Instructor

• Microsoft Office • FISERV • Integrated Teller • Navigator

• Salesforce • Bankway • 40+ words a minute • Adept Conflict Resolution EXPERIENCE

Business Banker, Orange Bank and Trust, 2021-2023

• Experienced in managing client’s finances and oversaw thousands of transactions using various methods.

• Promoted Business Banking products to all customers and was the forefront of four successful referrals of high-profile commercial clients to switch to Private Banking. Business Banker Trainer, Orange Bank and Trust, 2022

• With over 20 years of training experience and selected among peers, was the lead trainer to all new Business Bankers and revised the Business Banker Training Manual to new banking systems across 16 branches, resulting in minimal interference of profits, operations and banking productivity.

Trust Operations Specialist, Orange Bank and Trust, 02/2023-05/2023

• Led and organized four major TAC/TCB meetings with the banks Trust Officers and Hudson Valley Investment Advisors to forecast the special investments and financial needs and business goals of hundreds of clients.

Remote Operations, Orange Bank and Trust, 06/2022-10/2022

• In less than five months, dedicated 720 quality assurance hours working with each Branch Manager across 16 locations to manually re-code all accounts to identify and correct all coding discrepancies.

Teller Manager, Bank of New York, 2004-2007

• Managed eight tellers in daily operations that handled thousands of transactions. Conducted 27 formal counseling that resolved workplace concerns. Efforts resulted in zero terminations, highly skilled Tellers, and improved workplace quality of life. Teller, Bank of New York, 2002-2004

• Required little effort to train, quickly excelled in ability to conduct thousands of transactions in a fast-paced banking environment. Resolved any financial discrepancies and customer complaints that built relations and trust with the company. EDUCATION AND TRAINING

• Annual American Banking Association Certification and recertification.

• Banking Continuity Training Program