Karen S. McConkie ad2ft8@r.postjobfree.com

*** *. *** *.

American Fork, UT 84003 Phone 801-***-****

Professional Skills

● Medical office management

● Medical records management, billing and coding

● Team leadership, ability to teach and mentor

● Excellent customer service skills, communication skills, and critical thinking

● Ability to learn new skills at a fast pace, active listening skills, and multitasking

● Time management and organizational skills, detail oriented, committed to accuracy, and adaptable

● Capable of handling difficult situations remaining calm, empathic, and supportive

● Thrives in a team environment, able to collaborate, problem solve, and prioritize responsibilities

● Good interpersonal skills, reliable, and punctual

● Proficient in Microsoft Office, Excel, and Word

● Willing to take on additional responsibilities, organizing others to reach shared goals Work Experience

Numinus Wellness, American Fork UT

Clinical Manager mental health clinic

May 2021-current

● Responsible for daily operations including staff, and providers schedules, patient flow, and administrative tasks. Ensuring a smooth and efficient workflow, coordinatingand optimizing patient appointments, creating a positive experience for patients.

● Assisting HR with recruiting, hiring, onboarding and training employees. Fostering a positive working enviroment, leading and motivating the team to deliver excellent patient service. Implementing and maintaining office policy and procedures.

● Able to address patient concerns in a prompt and professional manner. Able to analyze problems and able to draw upon experience and background knowledge to find solutions efficiently.

● Managing clinic budget, and monitoring financial performance. Developing and implementing strategic plans to facilitate clinic growth.

● Answer telephones, educate patients regarding medications, and accurately report lab results, scheduling patients, refill medications, respond to faxes and electronical medication requests, and coordinating patient benefits and care with health insurance companies, referral to specialists

● Work with administration in supervisor position, monitoring inventories of medical supplies, injectable medications, controlled substances, and reordering weekly. Work with pharmacy reps, and maintain medication samples. Monitor, and maintain oxygen tanks

● Knowledgeable in EHR and EMR systems, medical terminology, billing, and coding, maintaining OSHA/HIPPA/PHI regulations and other office compliance, follow safety processes and policies to ensure appropriate care. Follow safety guidelines and quality control standards when sterilizing and setting up instruments, maintaining medical equipment

● Help physicians complete necessary documentation needed for credentialing and CE certifications of physicians, and retired military physicians

Homefront Personal Care, American Fork, UT

CNA

Sept 2013-August 2014

● Responsible for patient care

● Bathing/showering, incontinence care, medication reminders, meal prep, light housework

● Take vitals and record

● Follows all policies and procedures efficiently

● Responsible for patient care, prepare treatment rooms for patient examinations

● Perform accurate assessment of vital signs, room patient; update patient records after exams, test results, and record medical histories

● Assist Physicians, administer medications according to physicians orders, give injections, apply dressings, draw blood, ancillary testing, secure samples, work with laboratory services, preparing, assisting with surgical procedures, remove sutures, perform EKG’s, assist in EGD’s, weight loss balloon procedures, and spirometry testing

● Being a patient advocate, covey information and relay questions from physicians to patients and vice versa Premier Family Medical, Lindon UT

CMA and Certified Diabetic Educator in a multi

physician family practice August 2014-May 2021

Education

Stevens-Henager College/UVU

Graduated (Summa Cum Laude) June 2014 with Associates Degree in Medical Sciences. Current certifications:

● NCCT Medical Assisting certification

● Certified Phlebotomy Technician

● CNA course work and certification

● First Aid and CPR certification

● EKG certification

● IV certification

American Fork High School

High School Diploma

References

Available upon request

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