RESUME

Mike Vidal K

**** ********* *******, ************, ** 20866

Phone: 202-***-**** Git-Hub: https://github.com/mico997 E-mail: ad2fso@r.postjobfree.com

COMPETENCIES

Altruistic

Desire to learn and be better

Tolerant

Extensive research and organizational skills

Effective leadership and team capabilities

Excellent customer service skills

Excellent communications skills

Strong accounting abilities

Ability to utilize appropriate personal and work ethics in the use of a computer system, and use the internet as a resource for office information and research.

Load, launch and close software program; open, create, edit and save symbol information using touch system and correct techniques including such common word processing techniques as cut, copy and paste text, transfer and save electronic files such as email attachments, and use spell checker and other edification programs.

Knowledge of applications using Microsoft Office 2010: Word, Excel, Access, PowerPoint, and Publisher 2010

Ability to use manual and calculator skills in addition, subtraction, multiplication, division and converting percentages and fractions to decimals.

Knowledge of proper grammar, sentence structure, spelling and punctuation to communicate verbally and through written communications.

Ability to organize, prioritize and plan work, use office reference handbooks, and manage appointments, reservations, and itinerary schedules.

Skill in the use of telephone etiquette and the use of voice mail to place, screen and transfer telephone calls.

Ability to utilize a photocopier and fax machine to transfer hard copy documents, and to create and maintain a hard copy file system.

Ability to carry more than 60 pounds with no help

Ability to make quick judgment/ compromise when needed

EXPERIENCE

Work Experience: Work Based Learning Internship: Administrative Assistant, Customer Service.

3 years customer service experience

2 years of experience in supervision and management roles

2 year’s experience of providing care to patients

Sales Manager

Cicis Boutique

College Park, MD

Aug 2023 to current – Sales Manager- Part-Time

My responsibilities at Cicis Boutique varies due to the different positions I filled over my tenure there.

Manages order online.

Answer phone calls and address customer complaints

Fulfilled orders with suppliers.

Re-stock inventory with suppliers

Marketing strategy planning

Sales Post through social media sites

Added custom scripts for UX improvement (mostly using JavaScript)

SEO implementations

Updated order descriptions and variables

Updated Google meta tags and social media pixels for accurate Audiences

Created Marketing Strategy which included campaigns, photoshoots, and email campaigns.

Central Service Technician

The Fountain Group, MD February 2023 – August 2023

Execution of manufacturing batch records, SMP's, work instructions, and/or SOPs, with minimal instruction on a day-to-day basis and a focus on proactive right the first time executions.

Documentation of all activities to meet cGMP requirements.

Proven ability to utilize central services processing equipment according to established SOPs. This equipment includes but is not limited to biological safety cabinets, various mixers, autoclaves, washers, balances/scales, Ph/ Conductivity meters.

Help identify and support the implementation of Continuous Improvement opportunities.

Have the ability to identify Waste within work processes.

Identify Cost Savings projects / Initiatives

Adhere to all cGMPs, compliance/regulatory mandates, and quality requirements.

Review his/her daily GMP documentation for accuracy and completeness(Logbooks, SMP, & Batch records)

Warehouse Associate

Taylor Farms, Jessup, MD. August 2022 – January 2023

The Warehouse Associate will be responsible for supporting our production by safely ensuring all inbound and outbound shipment is accurate and damage-free

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Responsible for inventory control, shipping and receiving quality control, and WMS data entry

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Follow all Covid-19, warehouse safety, food safety, sanitation, and quality assurance protocols

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Load and unload goods onto or from trailers and containers

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Accurately receive and document incoming goods

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Assists in physical inventory, stock rotation, cycle counting, and data entry into WMS

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Maintain and verify inventory labels, product count, and correct item number

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Pull necessary raw materials for daily production

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Prepare, palletize, stage, and load finished goods for shipment

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Perform inspections on equipment before following operational use

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Responsible for keeping work area clean and safe always

Warehouse Associate

Sephora Baltimore, MD. March 2020 – August 2022

Supporting Operational Excellence As an Operations Associate, you help keep the store running smoothly in collaboration with the operations team

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Some of the tasks I was responsible for include, completing daily processing and organization of damages, testers, and known theft product

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Ensure all shipping and receiving activities are completed and executed within the store in a timely manner

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Reviewing all visual elements in the store and communicate missing or damaged pieces to store leadership

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Maintaining, organizing, cleaning the stockroom and sales floor areas as needed

Customer Service Supervisor

Giant Foods, Olney, MD. February 2019 - October 2020 – Part Time

Establish procedures and processes to assure regulatory compliance;

Develop, implement, monitor and manage safety programs and procedures.

Evaluate sales revenue and record.

Report and investigate accidents;

Ensure compliance of company policy.

Set up new customer accounts. Resolve customer issues and maintain customer relationships.

Warehouse Associate

MJ Morgan, Baltimore, MD. March 2018-Febuary 2020.

Worked in various office environments as a temporary employee; Handled consumer complaints. Developed training manuals; Helped redesign a filing system.

EDUCATION

Bottega Coding School (Full Stack Development Python + React)

Montgomery Community College (Major in Information Systems), August 2018-present.

Springbrook High School

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