Customer Service Financial Management

CURRICULUM VITAE

Benard Mwendwa Muthui

P. o Box 428**-*****, Nairobi

Tel: 071*******/073*******. Email: **************@*****.***

PERSONAL DETAILS

Date of Birth: 12th January, 1996

Marital Status: Married

CAREER PROFILE SUMMARY

I am a keen to detail professional with experience handling Administration, Operations Management, Financial Management and Customer Service Operations. I am a team player with a commitment to customer service through 4years work experience in various administrative roles, who possess the ability to communicate confidently at all levels. With a reputation for delivering high quality and personal service to my work, I possess plenty of initiative and a great desire to contribute to the ongoing success of any organization. Apart from being highly organized, I believe my strong background and experience in a customer focused environment makes me great asset for your organization.

My goal is to secure an Administrative Position of my profession mentioned above in any Organization, where I can join a dedicated team, utilize my competences in performing my roles and continue to grow professionally in achieving the organizations objectives.

EDUCATION BACKGROUND

Bachelor in Business Administration (Finance Option),Kenya Methodist University, Nairobi.2023

Diploma in Business Administration and Management- East Africa Institute of Certified Studies College: Graduation 2018

Kenya Certificate of Secondary Education (KCSE)– ABC Kisovo Secondary School

Kenya Certificate of Primary Education (KCPE)- Kisovo Primary School

SKILLS AND COMPETENCIES

Administration Skills: I have experience in managing administrative functions for example Handling emails and telephone calls, organizing meetings for the boss, ensuring the smooth running of the office operations and ensuring that office equipment is well maintained or handled.

HR and Payroll management skills: Able to successfully manage your employees and centralize all your HR information.

Marketing and Customer Relations skills: I am expert in customer relations having successfully managed client expectations by understanding their needs, meeting them and applying professionalism.

Office Management: I acquired skills in general office administration duties Eg. Interacting with clients and ensuring the proper filing of office documents.

Communication Skills: Excellent communication skills with ability to relate with all the staff working in the department and taking time to listen to staff enquiries, complaints and identifying their needs.

Phone Etiquette: Am well versed in handling calls using the standard telephone etiquette procedure with an aim to understand the callers request and fulfilling it.

ICT Competence: Skilled in navigating the MS suite, the Emails and Internet.

WORK EXPERIENCE

Job Title: Administrative Officer ll

Pumwani Maternity Hospital (November 2020 – May 2022)

Responsible for providing general coordination of all office activities within the departments, Assist Human Resource and administrative processes within the office in order to enable effective running of the Hospital.

Duties and Responsibilities.

Answering incoming calls in a professional manner

Managing calendars of senior team member and bosses within the Hospital

Following standardized company procedures relating to all aspects of office performance

Maintaining suitable and sufficient office stationary to all departments

Updating Human resource databases with confidential and relevant information for payroll purposes

Organizing meetings and confirming attendance by email and memos where applicable

Receiving and dispatching mails and other documents

Helping Human Resource Officer in monitoring employees performance, preparing Appraisals and managing the employee files in systematic manner

Welcoming and directing visitors.

Served as a liaison between departments to ensure a manageable flow of work

Carried out timely payment of Hospital Bills.

Achievements: With the help of Senior Administrative Officer (Hospital Administrator) I Provided an excellent administrative service to all clients in Pumwani Maternity Hospital and received recognition for the best Customer Service.

Job Title: Sales and Marketing Assistant.

Riley Services ltd. (2019-2020)

Duties and Responsibilities

Managing and coordinating sales initiatives including development of strategies that helps attract and retain customers

Performing regular sales calls and follow-ups with prospects and customers

Finding market opportunities for the company through advertisement, promotions etc.

Developing and excuting marketing plan for the company

Carrying out marketing intelligence and customer surveys

Participating in marketing promotions, Organizational visits and public campaign

Undertaking continuous research on Marketing trees and behavior.

Job Title: Lecturer/ Tutor

Milele Institute of Development and Technology (2020-2023)

Duties performed

Carrying out lectures in the department of business Management and Accounting

Acts as a Chairperson of the business department. In charge of overseeing students performance and solving their problems, career coaching and reviewing syllabus in school of business

Worked close to marketing department in implementing marketing strategies to increase enrollments in every intake.

Setting and Marking Examinations etc.

INTERESTS AND HOBBIES

Reading, organizing events, Attending Networking events, Socializing and Creative Writing.

REFEREES

Please feel free to contact the under mentioned in regard to my competence for the job at hand;

1. Mr. Peter Lugalia- Hospital Administrator

Pumwani Maternity Hospital.

Email;************@*****.***

Tel: 072*******

2. Mrs. Priscilla Ndanu – Sales and Marketing Officer

Riley services limited, Nairobi

Email; **************@*****.***

Tel: 073*******

3. Mrs. Christine Mathias- Director

Milele Institute of Development and Technology,Nairobi

Email: ***************@*****.***

Tel: 070*******.

Contact this candidate