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Medical Assistant Customer Service

Location:
New York, NY
Posted:
January 04, 2024

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Resume:

LISHER MCNEILL

EXPERIENCED CCMA/CPT

Cape Coral, FL 33990

ad2frl@r.postjobfree.com

+1-239-***-****

Professional punctual empathetic with excellent customer service and interpersonal skills. Attentive and detail oriented Medical Assistant/Certified Phlebotomy Technician, with almost 20 years of experience.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Certified Clinical Medical Assistant (CCMA)

Collier Health Services, Inc - Naples, FL

October 2022 to Present

Exemplary customer service, responsible for the phlebotomy for the entire practice. delivering pain less sticks and keeping the patient at ease while performing the task. Keeping an organized lab, exams room stocked and supplies up to date . Processing, packing and shipping specimens, adhering to CLIA guidelines. Assisting the physician in the exam room with colposcopies, endometrial biopsy, Pap smears, NST for ob patients. Returning phone calls in 24 hours charting in a timely manner calling in prescriptions. Mobile Phlebotomist

Scarlet Health/Bio Reference - Fort Myers, FL

September 2021 to August 2022

Responsible for all data entry, inventory control, and all phlebotomy. Set up appointment with the patient directly, made sure all demographic and insurance information was correct on the requisition. Processed all bloods In accordance with COLA by centrifuging refrigerating freezing or aliquoting specimens and shipping to correct labs for patients corresponding insurance. Mobile Phlebotomist/CCMA

Mobile insurance exams - Fort Myers, FL

May 2020 to September 2021

Mobile home draws, COVID-19 testing. perform patients biometrics, drug screen and perform venipuncture. Fill out all paperwork, process aliquot and ship all specimens to selected labs via fed ex. Certified Clinical Medical Assistant (CCMA)

Premier Women's Care of Southwest Florida - Fort Myers, FL June 2019 to April 2020

This is a gynecological women center. I alone saw at least 35 patients in a day. I Entered all info into the Athena system. Put the patients on the Doppler system, set patients up for ultrasound, and assisted the physician with patient examinations, ie- copo’s, vaginal cultures, Responsible for all phlebotomy genetic testing, and injections. I processed all bloods ensuring accurate tubes were drawn inverted and aliquoted if needed.

Certified Clinical Medical Assistant (CCMA)

Healthcare Support Staffing Temporary Services - Fort Myers, FL November 2018 to May 2019

Responsible for the phlebotomy for the practice. EKG’s, injections, and patient biometrics. Updated the EMR keeping patients medications current and removing those no longer relevant. centrifuging all bloods, aliquoting blood for plasma or serums packaging and shipping all specimens to the lab correspondingly with patient insurance.

Certified Clinical Medical Assistant/ Floater

Gulfshore Urology/ agency - Bonita Springs, FL

April 2018 to October 2018

Responsible for all administrative and clinical Medical Assisting duties for the Bonita and Naples practices. I had my own nursing schedule. Duties included Phlebotomy, autoclaving, centrifuge, biometrics, catheterizations, SPT/Foleys changes and placements. voiding trials, testosterone injections. assist provider in exam rooms with vasectomies, biopsies, cystoscopies, processed all specimens for courier pick up. called in medication per Dr. instructions. Updated EMR, explained physicians orders to patient, stellar customer service skills.

Clinical Medical Assistant (agency)

PERSONALIZED HEMATOLOGY-ONCOLOGY OF WAKE FOREST - Wake Forest, NC January 2018 to March 2018

This is a private practice that focused on personalized outpatient cancer therapy. my duties were biometrics, responsible for all phlebotomy,this practice had a full service lab. I was trained by the physician for this position. I set up basic Iv Cannulation either Dorsal or Intravenous lines for patients that were on chemo or iron infusions for patients that couldn't start their chemo due to low blood levels. made sure the lines stayed open, monitored for pain, clogged lines, took blood pressure intermittently during infusion.

Phlebotomist/Lab Assistant

LabCorp - New York, NY

January 2013 to December 2017

Exemplary and professional customer service and venipuncture skills from patients of all age groups, urine drug screens collections, paternity collections breath/saliva alcohol testing pediatric blood collections and difficult draws patients in hospice and long term care geriatric specialty geriatric patients. aliquot of blood psalms serum or frozen specimens packed and shipped for courier pick up, nursing home draws data entry.

explained any take home tests.

Certified Clinical Medical Assistant/Part time

DR JUDY F SIEGEL chief of GYN/UROLOGY Jacoby Medical Center - Hastings-on-Hudson, NY June 2012 to December 2013

Responsible for all inner working for the practice. catheterizations bladder instills vaginal cultures phlebotomy & inventory for the entire practice. Assisted with cystoscopes procedures biopsy colposcopies pap smears, precepts for insurance submission to medicare. vitals registering updating and entering results into the EMR. made appointments. Sanitizing center fudging and sterilizing all surgical instruments.

Education

Certification in CCMA

NHA - East Orange, NJ

September 2003 to October 2004

Diploma in Mainstream

Abraham Clark HS

Skills

• IV infusions, injections, catheterizations, immunizations, biometrics phlebotomy autoclave aliquoting centrifuge surgical precerts, HICFA forms for insurance ICD9/10 CPT CODING medical billing. patient scheduling updating charts making appointments (10+ years)

• Computer, microsoft word. Athena Net, Centricity Epic LCM E Labcorp Microsoft Word Beacon EMR. COPIER FAX (10+ years)

• CMA

• Injections

• EMR

• Vital Signs

• Patient Care

• Phlebotomy

• EKG

• Scheduling

• CPR Certified

• Microsoft Word

• Venipuncture

• EHR

• Medical Records

• Laboratory Experience

• Triage

• ICD-10

• Anatomy Knowledge

• ICD Coding

• Insurance Verification

• Clinical Laboratory Experience

• Customer Service

• Medical Terminology

• Data Entry

• Computer Literacy

• Typing

• Interviewing

• Laboratory procedures

• Compliance management

• Laboratory techniques

• EMR systems

• Athenahealth

• Experience administering injections

• Microsoft Office

• English

• Caregiving

• Communication skills

Certifications and Licenses

Certified Phlebotomist #2211-8384

June 2004 to January 2025

I have to renew my license every 2 years.

Certified Clinical Medical Assistant (CCMA)#6622-8384 June 2004 to February 2025

I have to renew every 2 years. Initial licensure received in 2004 Certified EKG Technician #2244-8384

June 2004 to February 2025

I renew my licensure every 2 years. CE testing .

Certified Medical Laboratory Assistant #5533-8384

June 2004 to February 2025

Renew licensure every 2 years initial license received in 2004. Certified Medical Assistant

CPR Certification

Certified Medical Assistant

BLS Certification



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