T Mobile Customer Service

LORINE BUTLER

Myrtle Beach, SC ***** 843-***-**** ******.******@*****.***

Professional Summary

Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

Sales and Marketing

Staff recruiting

Training and Development

Consulting

Operations management

Creative merchandising

Budgeting

Project Management

Strategic planning

Leadership skills

Work History

District Manager 03/2019 to 05/2021

T-Mobile – Myrtle Beach, SC

Managed and motivated sales team to increase revenue Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

Built positive and productive relationships with store and field leadership. Led targeted training programs to educate staff on product benefits and service capabilities. Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative client.

Supervised 8 locations to enforce high-quality standards of operation. Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.

Hired and led 14 managers and supervisors for Sales organization. Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.

Developed 2 new locations from scratch by leveraging proactive leadership approaches and sound business acumen.

Modeled best practices for sales and customer service. Store Manager 05/2017 to 03/2019

Sprint/T-Mobile – Charleston, SC

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget. Reconciled daily sales transactions to balance and log day-to-day revenue. Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Devised processes to boost long-term business success and increase profit levels. Assistant Store Manager 11/2015 to 05/2017

Sprint/T-Mobile – Charleston, SC

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Sales floor leader to identify and proactively resolve issues negatively impacting operations. Approved regular payroll submissions for employees. Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Reviewed sales and gross profit reports to determine options for increasing market growth. Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Lead Retail Consultant 01/2014 to 11/2015

Sprint/T-Mobile – Charleston, SC

Met key performance objectives for sales and customer satisfaction on consistent basis. Oversaw sales floor with practiced eye and dedication to timely customer service. Initiated success of client's organization by improving performance, hiring practices and management systems.

Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems. Consulted with customers to determine requirements and develop effective solutions to meet product, service or account issue needs.

Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Retail Sales Consultant 02/2012 to 01/2014

Sprint/T-Mobile – Charleston, SC

Helped customers complete purchases, locate items and join reward programs. Answered product questions with up-to-date knowledge of sales and store promotions. Implemented needs-assessment tools to identify demand for services and products. Stocked merchandise, clearly labeling items, and arranging according to size or color. Education

High School Diploma 06/2004

Fort Dorchester High School - North Charleston, SC

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