Human Resources Call Center

DARNELL EDWARDS

**** ****** ******, ******, **, *5406· (937) 519 - 6779

**************@*****.***, **************@******.***

Military Veteran with big career goals and great observational goals and in depth organizational, analysis, resolution, and review skills. Currently seeking employment with a well-established companies to utilize my skills of being a productive supervisor and agent of the company and corporation.

EXPERIENCE

NOVEMBER 2016 – PRESENTLY EMPLOYED

SUPERVISOR, ARISE VIRTUALSOLUTIONS

- Responsibilities included assisting customers with placing orders via company website.

- Provided a positive customer experience

- Assisted in resolving customer issues in a professional and efficient manner

JANUARY 2017 – FEBRUARY 2018

CALL CENTER AGENT, TELEPERFORMANCEUSA

-Responsibilities included assisting customers with rate plan changes for specific telephone companies

-Assisted customers with phone recovery issues and phone maintenance

-Worked as an active team member to meet sales goals

JANUARY 2015 – FEBRUARY 2017

COORDINATOR, INFOCISION MANAGEMENT CORPORATION

-Responsibilities included assisting customers with products needs and issues

-Providing a positive consumer experience

-Worked as an active team member as well as individually to meet productivity goals

August 2019 - June 2020

Shift Manager, Dunkin’ Donuts

- Make and serve Donuts, Drinks, and Food.

- Basic cashier duties including counting drawers

- Providing unaptiually customers a great place to eat and working as a team

EDUCATION

JUNE 2018

COMPUTER SCIENCE B.A, UNIVERSITY OF CINCINATTI

-PARTICIPATED IN DANCE CLUB, SPANISH CLUB, MATH CLUB, COMPUTER ENGINEERS CLUB

-VOLUNTEERED FOR MULTIPLE COLLEGE EVENTS

JUNE 2015

BUSINESS MANAGEMENT A.S

JUNE 2011

HIGH SCHOOL DIPLOMA, TROTWOOD MADISON HIGH SCHOOL

-Participated in honors classes

SKILLS

·Punctual, Conqually Productive, Resourcefullual, Overall Refreshing Optimism

·Computer Advanced Skills

·Detail oriented, Quick to the draw, Very attentative

·Strong Interpersonal communication and persuasive skills

·Strong organizational, time management, and in depth intaking and knowledgeableness skills

·Strong Analysis, Research, and Production skills

·Willingness to learn

·Photoshop Advanced

Contact this candidate