MICHAEL LAMAR

BRONX, NY ***** • Home: 917-***-**** • Cell: 917-***-**** • ad2fq8@r.postjobfree.com

Professional Summary

Talented Manager offering over 22 years of experience of customer service Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. ServSafe Management Certification

Work History

Food Service Director, 01/2021 to Current

The Allure Group – Brooklyn, NY

Manage food services at 200 bed sub-acute rehabilitation and skilled nursing facility with a staff of 30 FTE/Part time.Train and manage countless dishwashers, cooks, servers, and other supervisor’s to achieve significant improvements in their productivity Manage both front of the house (FOH) and back of the house (BOH) operations.Manage departmental budget and payroll and service and production of ~ 600 meals/day. Food Service Manager/Retail Manager, 03/2018 to 01/2021 St.Barnabas Hospital – BRONX, NY

Managed all aspects of Hospital operations, Recruiting, training, and managing food service employees.Scheduling employee work hours to ensure that all shifts are adequately covered.Completing payroll and maintaining employment records.Ensuring that customers are served quality food in a timely manner.Regularly inspecting all work areas to ensure compliance with food health and safety regulations.Taking inventory of food supplies and other consumables, ordering necessary supplies as needed, and receiving deliveries.Accurately tallying all cash and charge slips.Reviewing sales records to determine which menu items are most profitable. Food and Nutrition Supervisor, 02/2017 to 12/2018

Elizabeth Seton Pediatric Center – Yonkers, NY

Interviewed, select, trained and supervise staff of 20 Communicated pertinent information to staff

Developed lucrative annual food and beverage marketing plan and strict budget to maximize profits Served as liaison with external vendors to obtain best quality in pricing and product Dietary and Food Service Supervisor, 07/2016 to 02/2017 Lincoln Hospital – Bronx, NY

Lincoln Hospital and Mental Health center Supervised the operation of the Dietary and Nutrition Department

A staff of 30 which includes Cooks,Dietary aides

Assisted in training Dietary Aides and cooks

Prepared work schedule and assign duties

Provided annual evaluation of dietary aides and cooks Ensure the accuracy of dietary restrictions of patients Room Dining Attendant /Kitchen Utility Supervisor, 07/2000 to 08/2016 New York Marriott Marquis Hotel – New york, NY

Responsible for coordination of up to 25 associates in the in room dining department Oversee all aspects of the daily operation of the in room dining operation Maintained all require documentation

Provided customer service to hotel guess in regards to in room dining services Education

High School Diploma: 1997

Theodore Roosevelt High School - The Bronx, NY

Highlights

Patient-focused quality service, Workflow

planning Hiring standards,Customer

service

Cost controls,Team Leadership

Recruitment,Product ordering

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