Customer Service Administrative Assistant

D Danielle Perow

231-***-**** ***************@*****.*** Ludington, MI 49431

SKILLS

• Bookkeeping

• Customer Relations

Employee Training and

Development

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• Travel Coordination

• Credit and Collections

• Time Management

• Complex Problem-Solving

• Excel Spreadsheets

• CRM Software

• Account Reconciliation

• Schedule Management

• Medical Terminology

• Critical Thinking

PROFESSIONAL SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. WORK HISTORY

May 2022 - Current

Lead Bartender, Golden Sands Golf Course, Mears,MI April 2021 - September 2021

Reservations Sales Specialist, Manistee National Golf & Resort, Manistee, MI April 2019 - September 2020

Administrative Assistant, Quality Precision Services, Grand Rapids, MI

• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

• Trained new bartenders on drink preparation, product promotion, and sanitation protocol. Conducted regular inventory count to keep liquor and bar supplies stocked, avoiding expensive rush orders.

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• Adhered to state laws regarding alcoholic beverage services and consumer regulations. Developed "cocktail of the week" to utilize slow-moving inventory, reduce losses, and increase daily revenue.

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Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

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• Resolved various issues and discrepancies for customers.

• Handled sensitive billing information over phone. Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

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Reviewed and updated customer information to maintain up-to-date records for high- quality service.

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Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

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Organized logistics and materials for company meetings and took detailed notes for later dissemination to key stakeholders.

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• Managed filing system, entered data and completed other clerical tasks. Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

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Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

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Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

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August 2017 - April 2019

Restaurant Manager, The Q Smokehouse, Ludington, MI

• Carefully interviewed, selected, trained, and supervised staff. Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

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Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

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Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

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• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

• Developed unique events and special promotions to drive sales.

• Reconciled cash and credit card transactions to maintain accurate records. EDUCATION

Expected in July 2025

Bachelor Of Science, Accounting

University Of Phoenix, Tempe, AZ

• Associate of Arts in Business Administration

• 3.6 GPA

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