ANNABEL AMAECHI OFODUMOGU

CONTACT

Mobile: +234********** Email:ad2foc@r.postjobfree.com

Address: Costain, Mainland - Lagos, Nigeria.

PERSONAL PROFILE

An Approachable, Motivated and Confident Admin Assistant, Excellent at juggling multiple tasks and ability to learn quick. Industry experience includes Sales and Marketing.

SKILLS

Complaints

Resolution

Sales proficiency

Adaptability

QuickBooks

Entry

Extremely

Organized

Attention to details

Ability to respond

quickly

Quick learner

Document

Control

Communication

Desire to learn

Workshop

Time Management

Client Relationship

Scheduling

PROFESSIONAL EXPERIENCE

HOUSEOFTARAINTERNATIONAL,LEKKI- LAGOS. 2019tillDate Customer Service /Telesales Coordinator

Contacting potential or existing customers to inform them about new product or services

Contacting customers via phone call, text message, email and WhatsApp messages

Outbound and inbound calls from customers

Recommending products to prospects

Keep records of calls, calls, sales and note useful information

Answering questions about products and services

Asking questions to understand customer requirements and close sales

Identifying prospective customers and telephone them to generate new leads and improve sales

Taking and processing orders in an accurate manner

Resolving issues and troubleshooting

Delivering information about the company's offerings.

Providing proactive customer outreach.

Handling customer complaints.

Collecting and analyzing customer feedback

Preparing, organizing and storing customer’s information in paper and digital form

Managing customer’s account

Enter and update customer information in the database

Create an inspiring team environment with an open communication culture

Set clear team goals

Delegate task and set deadlines

Oversee day-to-day operation.

Monitor Team performance and report on metrics

Motivate team members

Discover training needs and provide coaching

Achievements

Helped educate customers and new staff on product knowledge

Created and managed Distributor’s account

Organized and handled event such as Sales Distributors training, Monthly workshop and Sales Conference. HOUSEOFTARAINTERNATIONAL,LEKKI, LAGOS. 2018 - 2019 Sales Associate

Great customers and make them feel comfortable

Interacted with customers, offered assistance and responded d to queries about products and purchases

Provided recommendations according to customer needs or preferences

Located merchandise for customers and places orders, where necessary

Introduced promotions and new products to customers

Operated cash register and handles cash payments and credit card processing

Handled refunds, exchanges and returns

Documented sales by updating customer records

Stayed up to date with sales trends for better service and achievement of sales

Alerts the management of potential security issues

Engaged with prospects

Demonstrated product features

Negotiated and closing sales

Maintained accurate records.

Attended trade exhibitions, conferences and meetings.

Dealt with customers feedback, enquiries, complaints, and refund G-MAC PROJECT SERVICE LTD 2009-2014

Sales Officer

Processed customer’s order

Negotiated price with customers

Take payment

Store keeping

Stock count

Made sure customers get what they need

NIGERDOCK INTEGRATED FREE ZONE 2014-2018

Housing /Estate Officer

Supervised multi-disciplinary teams of staff including cleaning and maintenance

Collated faults(electrical and non electrical fault)

Raised and send job order on daily basis

ACADEMIC QUALIFICATION

South American University in view

Bsc BUSINESS ADMINISTRATION

Yaba College of Technology 2014

ND BUSINESS ADMINISTRATION

Marywood Senior Grammar School 2007

SSCE

PROFESSIONAL EXAMS/ CERTIFICATION

Nigerdock Training School

HSE Personal Hygiene

Professional Certificate

Makeup Certificate

Certificate in Basic Computer

HOBBIES

Reading

Networking

Traveling

Designing

Thinking/Imagining

REFERENCES

Available on Request.

Contact this candidate