Customer Service Medical Assistant
Resume:
Esther Franco
customer service/ Medical Assistant
Phoenix, AZ 85048
***********@*****.***
Customer service bilingual / Psychology Anxiety and Panic Attacks and Life Coaching Work Experience
Self Employed
Psychology Anxiety and panic attacks - Phoenix, AZ January 2023 to Present
help clients with anxiety, depression, insecurities, fears, resentments and helped them come out of all that
Self Employed
Psychology in Body language Profiler - Phoenix, AZ January 2023 to Present
Body Language can tell you when someone feels anxious, angry, excited, or any emotion. It may also suggest personality traits helped them get back in track Spiritual Counselor
Self employed - Phoenix, AZ
November 2022 to Present
counsel people and help them to achieve spiritual well being as well as mental and emotional well being Family Healing & Conflict Resolution Practitioner & Meditation Coach Self employed - Phoenix, AZ
September 2022 to Present
I just started this to Help customers with conflict they may have in there family as well as helping children understand the problems, helping them through meditation to release any kind of fears, insecurities, anxiety, anger, any judgments from family, friends etc... CSR - Customer Service Representative
Chase Ultimate Rewards - Phoenix, AZ
October 2021 to December 2021
Customer Service Support, helping Customers with tracking packages given them some updates of when the package may arrive, or submitting a ticket if Customer didn't received the package or Lost we would replace it or given them back there rewards points Customer Service Representative
Maximus Call Center - Phoenix, AZ
May 2020 to September 2021
Customer service bilingual position answering phone calls given information about the covid vaccination, transportation and making appointments
Spanish Interpreter
Tempe Elementary School District
February 2017 to March 2020
• Taking care of patient with cancer driving patient to oncologist appointments.
• Vitals, medications, making follow up appointments, preparing food.
• Provided Spanish interpreter services to enhance provider and patient communication and ensure accuracy and quality of care delivery.
Front Desk Receptionist
English Dermatology - Mesa, AZ
February 2016 to January 2017
• Scanning ID and insurance cards, using next gen, phreesia, excel, Emma, scheduling appointments for new patients.
• collecting copays.
• Scheduling follow up appointments.
• End of day closing.
• Scanned all new patient paperwork.
• Transferred receipts to patient profiles from Emma program.
• Insurances verification such as Medicare, Mercy care, ect
• receiving referrals, calling patients to schedule appointments Medical Assistant
Banner Health Wound Clinic - Phoenix, AZ
November 2015 to January 2016
Fast Pace environment rooming Patients, undressing the leg such cutting off the bandages, cleaning the wound, taking measurements of the wound, pictures of the wound, as well as uploading them in the computer and taking patients vitals, and updating medications or personal info if needed stocking rooms for next day also interpreting for the doctor's when needed Clinical Assistant
TOCA ORTHOPEDICS - Scottsdale, AZ
June 2014 to October 2015
• Rooming patients, vitals, getting charts ready with proper template, using centricity, word pad, and windows.
• Making sure patient has the proper injection such as prolia or forteo and training patients if they are first time to use the injection.
• Printing lab orders and bone density scan if needed along with the risk factor and bone assessments. Clinical Externship
Lifetime Internal Medicine
October 2012 to November 2012
• Developed and planned room assignments for patients.
• Taught health education courses for patients in a clinical setting.
• Took patients vital signs, medical history, and reviewed medications for nursing reports.
• Performed waved tests for patients and administered injections under Registered Nurse supervision.
• Performed medical scribing to assist medical providers and ensured information gathered was accurate for reporting.
• Worked in the front office verifying insurance, making appointments. Opthalmic Technician
Fine Eyes Optical - Phoenix, AZ
May 2007 to October 2010
Customer Service, pre testing patients using visual fields, measure the pressure of the eye, opto mat which it takes pictures of the back of the eye, take patient to the room and check vision with and without glasses or if patient has contact lenses check with and without contacts also check patients glasses with lensometer and interpreting for the Dr when needed and translating paper work for Spanish speaking so they can understand Dr's instructions .
Education
Associate's degree in Associates in Occupational Science Medical Assistant Arizona College-Mesa - Arizona
May 2014 to December 2015
Medical assistant Diploma
Arizona College - Arizona
May 2012 to December 2012
High school diploma or GED
Skills
• Professional English/Spanish translation
• Verifying Insurance
• Scheduling (2 years)
• Computer Savvy
• Interpretation (2 years)
• Translation
• Medical Scheduling
• Office Administration
• Medical Records
• Experience Administering Injections
• Translation (3 years)
• Office Administration
• Patient Care (2 years)
• Medical office experience
• Windows
• Customer service (3 years)
• Clerical experience
• Typing
• Medical receptionist (3 years)
• Mac OS
• Sales
• EMR systems (3 years)
• Live chat (2 years)
• Customer support
• Analysis skills
• Patient monitoring (3 years)
• Documentation review
• Google Suite
• Epic
• Triage
• Help Desk
• LAN
• VPN
• Phone triage
• Google Docs
• iOS
• HIPAA
• Communication skills
• Computer skills
• Databases
• Leadership
• SharePoint
• Word processing
• Bilingual
• EHR systems
• Ophthalmology Experience
• Spanish
• English
Languages
• Spanish - Fluent
Certifications and Licenses
Meditation Coach
September 2022 to Present
Meditation Coach to help customers with anxiety, depression, insecurities, anger and any kind of judgement from family, friends to help them release any kind of feelings they mite have Family Healing & Conflict Resolution Practitioner
September 2022 to Present
• Healing any kind of conflict with children
• Helping relationships with miss understanding or any problems
• children with fears, anger, anxiety, insecurities
• relationships with insecurities, doubts about each other & Trust
Contact this candidate