INGRA SCHAPER

*** ******* **** *****, ***** ROCK, TX 78664

617-***-**** • ad2fmo@r.postjobfree.com

Seeking a Full-Time position where my many talents and experience can be utilized to its best and help increase my knowledge to further my professional growth. Often commended for my professionalism, reliability, and ability to multitask.

EXPERIENCE

DENTAL GROUP OF WESTCHESTER White Plains, NY

Dental Operations Manager (May 2021 to October 2023)

● Lead new hire and continued education training as well as managing doctors schedules

● Account balancing and billing

● Supervised staff for a multi-practice office at 2 locations

● Managed patient scheduling and payment schedules

● Processed and followed up with insurance claims creating weekly business reports

● Supervised, organized and kept record for former and new employees

● Treatment plans and various payment options to patients

● Oversaw front desk operations, hygiene and assistants

● Explained treatment plans and payment options to patients

● Addressed and resolved patient concerns in a timely and professional manner

● Reviewed patient records to ensure accuracy

● Monitored accurate and up-to-date billing of patients

● Ensured correct storage of patient records

● Ensured daily deposits are completed accurately and on time

● Developed and monitored the office budget. Managed procurement of supplies and inventory for the office

● Created and analyzed office reports

● Established collaborative working relationships and provided support to all staff

● Trained and develop staff to meet individual needs and operational objectives

● Held staff to highest standards of integrity by monitoring adherence to all federal, state and practice standards. Developed and maintained marketing activities

● Systems for patient follow ups for recalls and pending treatment MEGAN MOBLEY DDS Austin, TX

Treatment Plan Coordinator (July 2020 to March 2021)

● Increased production and collection at above 130%

● Arranged financial high end agreements and scheduled restorative treatments for patients

● Increased overall revenue of the dental office by continually achieving personal monthly production goals set by the corporate office

● Responsible for routine contact with insurance/third party payors and for processing incoming and outgoing claims as well as filed and submitted claims and completed appeals

● Managed the receptionist area, including greeting patients and responding to telephone and in-person requests for information. Managed the day-to-day schedule for all office providers

● Sustained electronic and paper files. Carefully prepared, reviewed and submitted patient statements

● Consistently informed patients of their financial responsibilities prior to services being rendered

● Efficiently performed insurance verification and pre-authorization functions

● Created monthly reports and presentations as well as posted charges, payments and adjustments AUSTIN PROSTHODONTICS Austin, TX

Insurance Coordinator/Front Desk Lead (September 2019 to March 2020) - Covid

● Conducted monthly meetings and training for all staff members

● Completed OSHA and HIPAA compliance training

● Reviewed and addressed accounts receivable and payable, ordered office supplies

● Scheduled, confirmed appointments, 6 month recalls, insurance verification medical and dental

● Handle patient billing issues, printed monthly statements and A/R reports. Personally checked company websites daily responding to patient’s requests

ANNMARIE OLSON DDS PA Austin, TX

Patient Coordinator Lead (July 2017 to September 2019)

● Ensured customer satisfaction by answering telephones, scheduling patient appointments and filing patient information according to company standards; exceeded customer expectations by communicating patient needs effectively and efficiently

● Patient Scheduling - Verifying dental insurance benefits - Entering patient data, associated documentation, and insurance information correctly - Presenting treatment plans to patients - Presenting financial arrangements to patients - Calculating co-payments accurately and collecting share of cost on day of visit - Sending out new patient letters

● Other front office duties: scanning, organizing, documenting, keeping the schedule full, end of day balancing, recare/reactivation, and following-up with patients on unscheduled treatment NEW ENGLAND DENTAL ASSOCIATES Franklin, MA

Office Manager (November 2016 to July 2017)

● I worked closely with patients and my duties included accounts receivable, filing insurance claims, checking status on claims, billing, presenting/figuring estimates/treatment plans, ordering office supplies, setting appointments, writing insurance appeals, managing emails and other websites

● Hiring and firing as well as overseeing staff

● Payroll processing

● Took and processed x-rays, cleaned and sterilized all instruments

● Responsible for dealing with the staff’s schedule

● In office whitening

● Very efficient presenting treatment plans offering different options such as CareCredit or payment plans MILFORD SMILES Milford, MA

Dental Assistant/Treatment Plan Specialist (August 2015 to November 2016)

● Assisted at four handed dentistry and expanded functions for a multi-specialty practice

● Digital Intraoral Radiography with Schick sensors, Efficient taking impressions, Study Models, Wax Bite Rims, Custom Trays, Laboratory procedures, Lab Case Management, Controlled lab cases coming and going through our practice

● Expose and process dental X-rays; maintain patient records and lab equipment; sterilize instruments

● Front desk responsibilities such as confirming appointments, Pull next day charts, Scheduling, Entering New Patient information, Referrals, verifying insurance eligibility, Offering patients a payment plan through Care Credit. Coordinating the patient's dental treatment plan ensuring their financial benefits were explained and appointments scheduled. Had a very high acceptance rate from treatment plans presented

EDUCATION

● Business and Management Course (Brazil)

● Scheduling Institute - Atlanta, Ga (Dental Seminars)

● Framingham High School Diploma

SKILLS

● Fluent in Portuguese, English & Spanish

● Dental Coding & Data Verification

● Billing & Insurance Policies

● Patient Charting & Claims

● HIPAA and OSHA compliance

● Extraordinary communication skills, very well-liked by patients and doctors and staff.

● Quick learner. Very motivated and an excellent team player. Leader. ADDITIONAL SKILLS

● Revenue Well, Lighthouse 360

● EagleSoft Dental Software, Dentrix, Open Dental & Denticon

● Microsoft Word and Excel

● Abella, Care Credit, Lending Club and Lending Point

● Greensky, Solutionreach, Weave

● Many more

● REFERENCES

Dr. Jamila Khalil 512-***-****

Carla Peroba 508-***-**** (Regional Manager)

Dr. Firas Marsheh 508-***-****

(More upon request)

Contact this candidate