Dean Johnson Norman, OK. 580-***-**** ad2flg@r.postjobfree.com

Dean

Johnson

Norman, OK

580-***-****

ad2flg@r.postjobfree.com

SUMMARY

I am a hard-working, determined professional with a strong background in hospitality management, sales, account management, customer service, marketing, community involvement, and community service. I am now seeking a rewarding continued customer service, hospitality & management career in the Norman, Oklahoma area.

WORK EXPERIENCE.

Store General Manager Braum’s Ice Cream & Dairy Stores Newcastle, Oklahoma & Altus, Oklahoma August 2023 - Present

● Acting Store General Manager during 2-month training in Altus, Oklahoma before being relocated to Newcastle location as current Store General Manager. Relocated to successfully lead the team to improve Speed of Service scores, manage and improve inventory levels, cleanliness, labor, guest satisfaction, profitability, revenue, and team productivity and training methods. Successfully earned Store General Manager Position at Newcastle, Oklahoma location to lead one of the busiest stores in the company and the nearest store of 308 total stores to the Braum’s Family Farm headquarters.

Hotel General Manager Highgate Hotels Oklahoma City, Oklahoma October 2022 - July 2023

● Hotel General Manager for Residence Inn by Marriott OKC South. Recruited by former Area Managing Director to successfully lead a team to improve guest satisfaction scores, profitability, revenue, expense regulation, and team productivity. Prepared the hotel for upcoming renovation set to begin in Q1 2024.

Real Estate Sales Agent MetroTex Association of Realtors Dallas, Texas December 2020 - October 2022 TREC License # 750849

● Real Estate sales agent serving Dallas/Fort Worth Metroplex working as mostly leasing agent to prepare future home buyers for first-time home purchases.

Customer Engagement Specialist Delta Air Lines, Inc. Dallas, Texas January 2022 - June 2022

● Premium Sales & Service for Delta.com and Delta SkyMiles during Covid-19 regain of travel business.

Front Office Management Assistant Island Hospitality Dallas, Texas October 2020 - April 2021

● Assisted with front office operations and breakfast operations during Covid-19 decline in business at Residence Inn by Marriott Dallas Quorum.

Director of Sales & Marketing Marriott Hotels Dallas, Texas July 2018 - April 2020

● Opening Hotel Director of Sales & Marketing for Courtyard by Marriott Dallas Downtown/Reunion District and SpringHill Suites Dallas Central Expressway hotels in Dallas, TX. Took over role as Director of Sales & Marketing for Element by Westin Dallas Downtown East until mass Marriott Covid-19 layoffs in April of 2020. During my time as opening Director of Sales & Marketing I successfully led sales teams to drive revenue, hotel occupancy, and exceed sales goals for pre-opening and preliminary post-opening of hotels.

Complex Sales Manager Marriott Hotels Dallas, Texas May 2016 - July 2018

● Promoted from Complex Front Office Manager to become Complex Sales Manager for dual-property Marriott hotels of Courtyard by Marriott Dallas Medical/Market Center and Fairfield Inn & Suites Dallas Medical/Market Center. My role as Sales Manager required me to directly drive revenue and hotel occupancy, attain new business accounts, and manage current and new accounts.

Dean Johnson Norman, OK. 580-***-**** ad2flg@r.postjobfree.com Complex Front Office Manager Marriott Hotels Dallas, Texas September 2015 - May 2016

● Led the two front desk teams to create positive customer experiences, handled guest issues and problems, managed guest loyalty and feedback, and provided support to the front office team and overall operations of dual-property hotels of Courtyard by Marriott Dallas Medical/Market Center and Fairfield Inn & Suites Dallas Medical/Market Center.

Hotel General Manager & Sales Manager Holiday Inn Express & Suites Altus Altus, OK December 2013 - July 2015

● Led front desk, sales, housekeeping, and engineering departments to create a positive and memorable guest experience and drive revenue and overall occupancy. Participated in sales & marketing efforts with the regional sales team.

Adjunct Instructor - Social Media Marketing Southwest Technology Center

Altus, Oklahoma January 2014 - June 2015

● Taught classes to business owners and operators to assist them with promoting their businesses using social media platforms such as Facebook, Twitter, Instagram, and other traditional media outlets. Founder/ Social Media Marketing Consultant Dean Johnson Consulting Altus, Oklahoma January 2011 - December 2014

● Founded a business to provide consulting and management services of social media for small businesses to promote their overall growth using social media marketing and traditional marketing sources. PROFESSIONAL AFFILIATIONS

Altus Chamber of Commerce Ambassador, 2014-2015; 2023

● Chairman of 2023 Altus Christmas Parade at request of Altus Chamber of Commerce CEO/Director.

● Representative of Altus Chamber of Commerce for official visitors of the City of Altus and current members and their businesses.

● Committee of 100 Board Member – Focusing on Altus Air Force Base & Community relations.

Dallas Fort Worth Marriott Business Council, 2017-2021

● Served on the DFW Marriott Business Council Board to promote unity and community service through over 160 franchised and managed Marriott hotels across Dallas/Fort Worth.

North Texas Habitat for Humanity, 2017-2021

● Organized a team of 20+ Marriott employees to help build houses in the Joppa area.

● Organized several teams to volunteer at Habitat for Humanity Re-Store on a quarterly basis.

North Texas GLBT Chamber of Commerce, 2016-2022

● Ambassador for New Membership

● Hosted several new member events at Marriott hotels. Main Street Altus, Event Committee Member, 2014-2015

● Coordinated many marketing and advertising promotions for local events.

EDUCATION

University of Oklahoma

Norman, Oklahoma

Accounting – 2006 – 2013

Dean Johnson Norman, OK. 580-***-**** ad2flg@r.postjobfree.com KEY SKILLS

● Website design for personal and business use

● Hotel Operations & Sales

● Leading and motivating hotel staff

● Customer service expert

● Conflict management

● Spectacular interpersonal and networking skills

● Training and experience with Microsoft Office Suite

● Strong people skills

● Extremely fast learner

● Strong technological skills

● Strong community involvement

References Available Upon Request

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