Customer Service Services

February **** - To Date

April **** - September **20

February 2012 - June 2013

November 2007 - June 2011

2018

BAJABULISILE KHATHI

L229 Umlazi 4033

083******* ******************@*****.***

Objective

I am a highly focused entry level bookkeeper, accounts clerk with an exceptional orientation to detail and a track of good customer services, eager to apply, recently completed a Practical Bookkeeper Certificate. I am a multitasker with strong abilities to address high volume of calls professionally and assuring first call resolution while constantly striving to honour the mission of a company. I am able to function well independently or as part of the team.

Experience

Blake and Associates

Customer Services Consultant

Customer service

RCS Campaign

Handling account related queries from stores and customers. Assisting in cash advance applications.

Retaining customers who wants to close accounts.

Meeting set SLA

Edcon Regional Credit Office

Customer Service Consultant

NCA Audit Verification

Attending to customer queries

Inbound / outbound call centre

Confirmation of customer employment

Meeting set Service Level Agreement (SLA)

Processing of Credit Application

Capturing data according to required standard

General Admin-issue statements, letters and doing papertrail. Kzn Finance Cash Loans

General Assistant

Filing

Helping customers with loan applications

Capturing applications

Calling customers to pay their accounts in arrears Thlalefang Placements (MTN)

Customer Services Consultant

Customer services

Handling simcards, handsets and network related queries Navigate on system called Smart wizard and call logging Education

Unisa

Practical Bookkeeping

Distinction

2011

2002

Softline Pastel

Pastel Partner Intermediate

Sizophumela HS

Matric

Distinction

Skills

Reliable

Problem Solving

Public Speaking

Team Structure

Time Management

MS Excel

MS Word

Powerpoint

Internet

Numeracy

Personal Details

Date of Birth : 23/06/1984

Nationality : South African

ID Number : 840-***-**** 083

Reference

Subrena Rampersad - "Blake"

Team Leader

*******.*********@*****.**.**

083*******

Zamafa Ngobese - "Edcon"

Supervisor

082-***-****

Zelephi Ngcobo - "MTN"

QA

083-***-****

Contact this candidate