Contract Specialist Customer Service

Laura Call

***** *********

Mission Viejo, CA ***92

Cell 714-***-****

******************@*****.***

P R O F I L E

I’m looking to secure employment within an environment where my people skills, strong work ethic, and problem solving will be showcased and make a positive contribution to the organization. E X P E R I E N C E

Contract Specialist/ Auction.Com Irvine, CA

September 2018- May 2019

Contract Specialist/ Auction.Com Irvine, CA

January 2017 – August 2017

Contract Specialist/ Auction.Com Irvine, CA

December 2013- December 2014

*Audit and Review Drafted Contracts to be sent to potential home buyers

*Communicate daily with various departments within the company to track status of required documents

*Responsible for the resolution of escalated issues from online and customer service departments Auction Support Coordinator/ Auction.Com Irvine, CA May 2013- December 2013

*Responsible for the design, administration, and implementation of training development programs for new employees

*Responsible for Quality Assurance and upload of data tapes, including daily data analysis

*Support Asset Management teams and Auction Support Manager Sales Support Coordinator / Auction.Com Irvine, CA March 2011-May 2013

*Communicate directly with real estate agents, closing companies, and potential home buyers to gather various forms of data, including financial forms and documents containing confidential information

*Collect, compile, and reconcile information by way of phone, email, and fax

*Experience with proprietary database system

Pre-Auction Coordinator / Auction.Com Irvine, CA

January 2011-March 2011

*Collect, compile, and reconcile information by way of phone, email, and fax

*Experience with proprietary database system

Auditor, REDC / Auction.Com Irvine, CA

August 2010- December 2010

*Audit and Review Drafted Contracts to be sent to potential home buyers

*Communicate daily with various departments within the company to track status of required documents

*Responsible for the resolution of escalated issues from online and customer service departments E D U C A T I O N

California State University, Long Beach CA

B.A. Interpersonal and Organizational Communications Graduated May 2007

*Dean’s List member

*President’s List member

*Student Communication Association Member

S K I L L S

*Excellent interpersonal and coaching skills

*Effective oral and written communication skills

*Extensive team building experience

*Detail oriented, strong organizational skills and the ability to manage multiple timelines

*Self-motivated and strong desire to take initiative

*Advanced level of proficiency in Microsoft Word, Excel, and PowerPoint

*Type 70 WPM

*Extensive customer service experience

*Ability to overview situations, review and evaluate, defining plans to achieve business and departmental goals References Available Upon Request

Contact this candidate