Jacqueline Noel, LPC

**** ********** ***** ******, ***** 78753

773-***-****

SUMMARY OF QUALIFICATIONS

Several years experience in the social service/healthcare arena both in a paid professional capacity and through volunteer activities. Experienced in counseling, case management and crisis intervention with several varied populations including those referred through employee assistance, those with criminal backgrounds, addictions, those experiencing traumatic brain injuries, the severely mentally ill as well as developmentally disabled adults.

PROFESSIONAL EXPERIENCE

CVS / Aetna Insurance

Austin, TX 10/2015 – 10/2023

EAP Inbound Clinical Counselor

Provide telephone based consultation, one time counseling support, crisis management and informational services to clients as part of their work benefit. Client concerns range from work and personal stress to serious mental health symptoms, addictions, grief and loss to need for emergency safety interventions and referrals for ongoing services.

Private Practice

Austin, TX 1/2012 – 01/2016

Counselor – Independent Contractor

Provide psychotherapy to adults, teens, children, families and couples in the Austin, Texas area referred through Employee Assistance Programs, Department of Family and Protective Services, Medicaid programs etc. Provide written documentation and assessments as required and consult with involved staff and other agencies as necessary. Current and past affiliations include: DebLin Health Concepts 2/2014 – 1/2016, PLAN of Central Texas 3/2013 – 1/2016, and Mauney and Associates 1/2012 - 12/2014.

CORE Healthcare

Dripping Springs, Texas 9/2010 – 1/2013

Counselor/Case Manager – part time

Counsel and provide guidance to residents and direct care staff as necessary to maintain optimal functioning of the rehabilitation and residential setting. Coordinate and oversee treatment plans for individuals who have Traumatic Brain Injuries and Serious Mental Illness requiring residential placement. Gather and present necessary data for insurance providers and family member in regular treatment review meetings.

The Thresholds Inc

Chicago, Illinois 3/2000 – 7/2010

Justice ACT Team Leader

6/2007 – 7/2010

Supervisor of the 2008 NAMI Illinois “Heroes in the Fight” Award winning treatment team. Provided, trained and supervised staff to provide outreach, case management, counseling and support to individuals with lengthy histories of serious mental illness, trauma, substance abuse, incarceration and homelessness. Utilized evidence based treatment models of ACT, IDDT and SEP. Acted as LPHA for agency and as such was utilized to review and approve client mental health assessments and treatment plans. Provided crisis intervention as necessary to help prevent incarceration and hospitalization and to maintain housing.

Justice Program Coordinator

6/2006 - 6/2007

Coordinated amongst several local social service providers follow up psychiatric services to individuals discharging from the Illinois Department of Corrections. Actively initiated and maintained relationships with clients in order to provide services to those who are typically hard to reach by traditional methods. Provided outreach, case management, counseling and support to clients prior to transfer to long term services.

Linkage Case Manager

3/2000 - 6/2006

Team member of the 2001 American Psychiatric Association Gold Award Winning team. Provided outreach, case management, counseling, support and linkage to appropriate service for individuals being discharged from the Cook County Jail with serious mental illnesses.

Lutheran Social Services

Chicago, Illinois 8/2005 – 8/2006

Counselor Intern

Provided individual, group and family therapy in an outpatient community mental health clinic. Served as intake coordinator on a rotating basis throughout the internship.

Alexian Brothers Northwest Mental Health Center

Arlington Heights, Illinois 4/1998 – 2/2000

Outreach Counselor

Assisted in the development of a new program to address needs of women struggling with problems unique to the dually diagnosed psychiatric and substance abusing populations. Provided individual counseling and case management in the home, office or public setting. Co led weekly group therapy sessions

EDUCATION

Northeastern Illinois University

Chicago, Illinois

MA in Counselor Education

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