Customer Service Call Center
Resume:
JAYLA
MUNGIN
***********@*****.***
Tampa, FL 33602
Qualified professional, passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Service-focused individual bringing 5 + years of experience in customer relations, task prioritization, case management and claims analyzing. Committed to Facilitate positive experiences through high-quality client care and prompt resolution of complaints and issues. Motivated to maintain customer satisfaction and contribute to company success. PROFESSIONAL SUMMARY
Bank Of America - Card Services / Fraud Account Representative Tampa, FL • 05/2022 - Current
Anthem - Member Service Representative -Remote
08/2021 - 05/2022
Alorica - Inbound Call Center Representative
11/2019 - 07/2021
WORK HISTORY
Developed and retained customer relationships through active listening and using defined processes to address customer needs.
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Recommended products and services to meet customers' credit card and banking needs.
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Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
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Reviewed transactions and receipts to identify any suspicious activity.
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Contacted customers directly to notify of fraudulent activity and minimize impacts.
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Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Followed up with customers about resolved issues to maintain high standards of customer service.
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• Verified insurance and communicated coverage to staff and patients. Delivered prompt service to prioritize customer needs effective liaison between customers and internal departments.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Resolved concerns with products or services to help with retention and drive sales.
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Documented and detailed calls and complaints using call center's CRM database.
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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
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SKILLS
• Customer Service Excellence
• Multitasking and Prioritization
• Account Management
• Inbound and Outbound Calling
• Correcting Discrepancies
• Exceptional Communicator
• Quality Assurance
Cross-Functional Team
Collaboration
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• Efficient and Detail-Oriented
• Creative Problem Solving
• Attention to Detail
• Customer Data Confidentiality
• Issue and Complaint Resolution
Verbal and Written
Communication
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• Proactive Self-Starter
• Documentation review
• Data integrity
• Collaborative relationship
Amos P. Godby High School
Tallahassee, FL
High School Diploma
EDUCATION
Walmart - Customer Support Associate
03/2017 - 10/2019
Demonstrated computer skills for data entry and answered broad variety of inquiries.
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Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
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Maintained [Number]% customer service satisfaction ratings through quality control.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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Available Upon Request
REFERENCES
Contact this candidate