Customer Service Executive

Professional Profile

Sajina

Location: Chennai

Phone no: 950*******

Email: **************@*****.***

Passport no: R7234340

‘A Highly efficient, multilingual officer with impressive experience in customer service’. Eager to absorb as much knowledge and insight as possible in pursuance of my goal. Possesses the ability to effectively handle the needs of the passenger’s and also to securely handle the problems. To secure a challenging position where I can effectively contribute my skills and update myself.

Core Skills

Customer service Call handling

Meet and greet Invoice control

Passenger satisfaction Stock control

Time Management Cash handling including large sum of cash

Career Summary

Jan 2022 – Present Airport

Customer Service officer(AO&CS)

Outline

Working in a rapidly growing industry as a customer service officer in domestic and international airport.

Key Responsibilities

Meeting and greeting the passenger.

Assisting passengers by answering questions, providing directions or attending to their other needs.

Confirming the identities of passengers and providing them with boarding passes.

Managing the check in counters, here the duties include checking-in the passengers for their flights, redirecting or rebooking for customers whose flights have been delayed or cancelled and giving updates to passengers who are waiting in the lobbies

Managing the arrival and departure gates. This involves attending to customers before they board, after they land or when they are switching between flights.

Assisting passenger with any special requirements throughout their service.

Handling MHB report, like AHL,DPR,OHD.

Mar 2021 – Jan 2022 Overseas Education

Front office executive cum Telecaller

Outline

Worked as a Front office executive cum Telecaller to provide guidelines for students looking for Overseas Education.

Key Responsibilities

Handling queries via calls, mails and through websites .

Making appointments with the students.

Providing counselling regarding their course and countries.

Ensuring the students documents are present and organized.

Guiding the students for their motivational letter and CV.

Providing guidelines for the admission test and interview.

Helping students with Visa processing.

Guiding them with their accommodation

Sep 2018 – Feb 2019 Airport

Executive Cashier

Outline

Worked within a team of 13 member’s to securely exchange foreign currencies in domestic and international airport as an executive cashier.

Key Responsibilities

Meeting and greeting the passenger.

Ensuring all passenger’s documentation is present and organized.

Cash handling including large volumes of cash.

Buying and selling foreign currencies.

Extensive understanding of fluctuations in currency valuation.

Ensuring all cash and card payment exchanges for passengers are processed correctly.

Assisting passenger with any special requirements throughout their service.

Has excellent interpersonal, verbal and written communication skills.

Being the 1st point of contact for all enquires in person and via email. Education and Qualifications

BBA in Airline and Airport Management - University 2021, level 2.2

Professional Airport Management and Customer Care Course -Aptech Aviation and Hospitality Academy,2018 level 2.1

Personal Details

Languages spoken: English, Hindi, Malayalam and Tamil. IT Skills: Microsoft office including word and excel.

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