Customer Service Assistant Manager
Resume:
NINA
LEDONNE
*************@*****.**
m
Cranberry Township, PA
16066
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory
management. Dedicated to complete knowledge of
company products and services for optimized customer service. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by
encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet
operational demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
PROFESSIONAL SUMMARY
Sincerely Yogurt Cranberry - Assisstant Manager
Cranberry Township, PA • 08/2021 - Current
WORK HISTORY
Developed loyal and highly satisfied customer base through proactive management of team customer
service strategies.
•
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
•
SKILLS
Employee performance
evaluations
•
• Recruiting and interviewing
• Operations management
• Strategic planning
• Negotiation
• Business planning
• Staff Management
• Sales growth
• Project Management
• Employee scheduling
• Budgeting
• Staff supervision
• Financial Management
• Cost Control
• Training
Indiana University of
Pennsylvania
Indiana, PA • 07/2011
No Degree: Cognitive
Psychology And
Psycholinguistics (minor)
Indiana University of
Pennsylvania
Indiana, PA • 07/2011
Bachelor of Science: Nursing
Indiana University of
Pennsylvania
Indiana, PA • 07/2011
BBA: Business Administration
EDUCATION
Passavant Hospital - RN
Mccandless, PA • 05/2018 - 07/2019
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced
resources.
•
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
•
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
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Increased sales by driving operational efficiencies and building excellent customer rapport.
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Generated repeat business through exceptional customer service and responded to customer concerns with
friendly and knowledgeable service.
•
Increased sales revenues by promoting complementary products and educating customers about store
promotions.
•
Established and optimized schedules to keep coverage and service in line with forecasted demands.
•
Helped with planning schedules and delegating
assignments to meet coverage and service demands.
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Created organization systems for inventory control, merchandising, financial reports and schedules,
dramatically increasing operational efficiency.
•
Administered medications via oral, IV and intramuscular injections and monitored responses.
•
Provided direct patient care, stabilized patients and determined next course of action.
•
• Managed care from admission to discharge.
Delivered proper care to victims of domestic violence at urgent care clinic.
•
Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
•
Managed quality care for 48 patients with heart failure, end-stage renal disease and coronary artery disease.
•
Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
•
Reviewed post-operative orders and continuously
monitored patients' post-operative vitals, set up PCA and
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Maxim Healthcare - RN
Pittsburgh, PA • 02/2012 - 05/2018
fluids and oriented patients to unit.
Organized and managed care of patients undergoing
various therapies and procedures.
•
Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other
conditions.
•
Provided exceptional care to high-acute patients
needing complex care such as ventilator management, extensive wound care and rehabilitation.
•
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
•
Minimized hospital stays with recovery-centered
approaches, reducing average in-patient stay length.
•
Advised patients and caregivers of proper wound
management, discharge plan objectives, safe medication use and disease management.
•
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
•
Collected blood, tissue and other laboratory specimens and prepared for lab testing.
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Updated patient charts with data such as medications to keep records current and support accurate treatments.
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Implemented medication and IV administration, catheter insertion and airway management.
•
Administered medications and treatment to patients and monitored responses while working with healthcare
teams to adjust care plans.
•
Administered medications via oral, IV and intramuscular injections and monitored responses.
•
Provided direct patient care, stabilized patients and determined next course of action.
•
• Managed care from admission to discharge.
Delivered proper care to victims of domestic violence at urgent care clinic.
•
Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
•
Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
•
Forbes Regional Hospital - RN
Monroeville, PA • 02/2012 - 05/2018
Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
•
Audited charts and reviewed clinical documents to verify accuracy.
•
Reviewed post-operative orders and continuously
monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
•
Organized and managed care of patients undergoing
various therapies and procedures.
•
Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other
conditions.
•
Provided exceptional care to high-acute patients
needing complex care such as ventilator management, extensive wound care and rehabilitation.
•
Trained new nurses in proper techniques, care
standards, operational procedures and safety protocols.
•
Oversaw delivery of care for patients on medical-
surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
•
Teamed on trauma and emergency interventions
involving serious head injuries, gunshot wounds and thoracic trauma.
•
Advocated for patients by communicating care
preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
•
Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
•
Administered medications via oral, IV and intramuscular injections and monitored responses.
•
Provided direct patient care, stabilized patients and determined next course of action.
•
• Managed care from admission to discharge.
Delivered proper care to victims of domestic violence at urgent care clinic.
•
Holiday Inn Express Hotel Suites - Manager
Indiana, PA • 07/2005 - 01/2011
Reviewed post-operative orders and continuously
monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
•
Organized and managed care of patients undergoing
various therapies and procedures.
•
Trained new nurses in proper techniques, care
standards, operational procedures and safety protocols.
•
Oversaw delivery of care for patients on medical-
surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
•
Teamed on trauma and emergency interventions
involving serious head injuries, gunshot wounds and thoracic trauma.
•
Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
•
Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
•
Taught patients how to improve lifestyle choices,
dramatically reducing chance of symptom reoccurrence.
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Orchestrated quality-driven, cost-effective care in high-volume trauma center setting.
•
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
•
Led successful team comprised of RNs, LPNs and
ancillary staff.
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Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing
rapidly changing conditions.
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Controlled costs and optimized spending via
restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
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Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
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Propelled continuous improvements and strategically capitalized on current market trends.
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• Approved regular payroll submissions for employees. Executed regular process updates to reduce
discrepancies and enhance scheduling across production calendars and programs.
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Established and administered annual budget with
controls to prevent overages, minimize burn rate and support sustainability objectives.
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Maximized performance by monitoring daily activities and mentoring team members.
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Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
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Onboarded new employees with training and new hire documentation.
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Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
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Recorded inventory sales into organization's weekly income report.
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Delivered feedback to decision-makers regarding
employee performance and training needs.
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Applied performance data to evaluate and improve
operations, target current business conditions and forecast needs.
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Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
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