Jessica Tinajero

Customer Service Representative

Contact

**** ***** ******* **

North Las Vegas, NV 89086

702-***-****

ad2fiz@r.postjobfree.com

Experience

Patient Benefits Advocate: Optum Insight

February 2023 to July 2023

•Investigate MVA/WC cases for Denver Health Medical Center

•Contact patients of the hospital to obtain accident information.

•Contact insurance carriers to obtain claim information.

•Update patient’s account with claim information.

Education

Touro University Worldwide

Los Alamitos, CA

BA in Business Administration

Key Skills

Teamwork Driven

Detail Oriented

Customer Service Focused

Staff Training

Database systems

Problem Solving

Assistant Data Manager • Touro University Nevada

Bursar Department

June 2019 to December 2022

•Assist the Executive Director of Bursar Data Operations

•Set up & maintenance of student accounts and account structure

•Manage text message system for Touro College

•Process credit card chargebacks

•Create/Manage student payment plans

•Assist with staff trainings in TouchNet

•Process student refunds for west coast locations

•Participate in student events as needed

•Assist with payment reconciliations and credit card refunds

•Marketplace Store creations and set-up

•Assist with reports, analyzing and data extraction

•Monitor Touro Nevada’s help desk tickets

Front Office Lead • Touro University Nevada

Health Center

April 2014 to June 2019

•Managed day to day functions of the front office

•Trained new office personnel

•Maintained adequate staffing and scheduling

•Managed physician schedules

•Inventory management

•Handled patient issues or complaints

•Outpatient diagnostic appointments

•Check patients in/out

•Answer multi-line telephone

•Insurance eligibility/Prior Authorizations/Outgoing Referrals

•Collect copays, deductibles, and balances

Contact this candidate