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Customer Service Administrative Assistant

Location:
Pharr, TX
Posted:
January 03, 2024

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Resume:

Valerie Gutierrez

Administrative Support

Harlingen, TX 78550

ad2fix@r.postjobfree.com

+1-956-***-****

Willing to relocate to: Rio Grande Valley, TX - -

Authorized to work in the US for any employer

Work Experience

Provider

Familia Healthcare Services, Inc. - Harlingen, TX

November 2019 to February 2022

As a provider I made sure to keep my patients home clean and comfortable. I also made her meals, using a specific diet, and ran errands as needed.

Front Desk Clerk

Guest Inn & Suites - San Benito, TX

February 2019 to May 2020

Answered phone calls and directed them accordingly. Performed pre-registration and registration duties for incoming guests.

Checked in/out guest, made new reservations, checked statuses of rooms. Tracked room rates and provided customer service as needed. Provided friendly customer service.

Facilities Manager/Data Specialist

ERI Grants - Harlingen, TX

January 2016 to December 2018

• Managed 28 properties owned by Linda Alaniz and Lorenzo Alaniz.

• Contracted services for repairs in properties using several resources.

• Worked together with Maintenance team to ensure work orders were completed in a timely manner.

• Created spreadsheets to ensure that reporting was kept up with.

• Inventory Control on Real Estate supplies.

• Provided assistance with Grant Writing services.

• Ran personal and business errands for the owners, made deposits at the bank, and completed on-site visits with properties and school districts.

• Provided friendly customer service.

Office Administrator

Staff Force Personnel Services - Harlingen, TX

February 2015 to January 2016

Office Administrator

• Attended to new hire employees and assisted with training.

• Answered phone calls and directed them accordingly.

• Handled Certified Payroll for several locations for a Customer.

• Recruited new employees for openings received by customers.

• Created new files for clients.

• Provided friendly customer service.

Administrative Assistant

GOLDEN PALMS - Harlingen, TX

March 2013 to January 2015

• Assist the Executive Director in all contract books survey-ready books.

• Assist the Resident Director in completing all charts for new residents as well as filing any necessary documents in resident files.

• Assist the HR/Payroll Director in calculating department hours as well as employee hours.

• Completed marketing packets as needed.

• Assisted the Program Director in any event with decorations and flyers.

• Assisted the HR director with New Employee Orientations.

• Created new employee folders and organized training for various departments. Location Manager

UST LOGISTICAL SYSTEMS - McAllen, TX

June 2010 to February 2013

• I handle all morning load out trip sheets and tickets.

• Routed the drivers in areas in the Rio Grande Valley.

• I was dispatch for the drivers on the route in case of issues with deliveries.

• Updated daily and monthly reports as well as graded the driver's recap of the day.

• Assisted Conn's Delivery Department as needed with pre-calls and post-calls to provide customer service.

• Supervise drivers and audit deliveries.

• Recruited contractors for driver positions, trained and supervised them.

• Monthly and weekly reports distributed to the designated parties.

• Make Store Visits and Client Meetings on a weekly basis.

• Oversee all operations in morning Load out; report issues; address corrections. Logistics Manager/HR Manager

MONITEX, LLC - Grand Prairie, TX

January 2006 to April 2010

* Handled all new hires and created employee files for payroll.

* Payroll with ACH and Quickbooks.

* Adjusted timecards using Optima Time Clock Administrator.

* Created Payslips for processed loads that were ready to be invoiced.

* Scheduled all truck pickups with freight companies.

* Booked containers for oversea shipments and created shipping instructions.

* Managed an inter-company by monitoring shipments and taking inventory.

* Requested and compared quotes from several Freight Brokers. Education

HS Diploma

Science Academy of South Texas - Mercedes, TX

2001 to 2004

Texas Scholars in Volunteer

Valley Baptist Medical Center in Harlingen - Workstudy Skills

• Payroll

• 50 wpm

• Human resources

• Quickbooks

• Logistics

• Microsoft office

• Front Desk

• Customer Service

• Guest Service

• Reception

• Front Office

• Office experience

• English

• Grant Writing

• Human Resources Management

• Facilities Management

• Accounts Payable

• Office Management

• Spanish

• Typing

• ACH

• Accounts Receivable

• Management

• Time management

• Bookkeeping

• Accounting

• Word processing

• Data entry

• Event Planning

• Employee Orientation

• Interviewing

• Budgeting

• Research

• Financial Report Writing

• Personal Assistant Experience

• Freight Experience

• Merchandising

Additional Information

SKILLS

Speak, Read, and Write in both Spanish and English. More than 15 years' experience with Microsoft Office. More than 5 years' experience with QuickBooks.

More than 5 years' experience in Human Resources/Payroll More than 5 years' experience in Logistics

Type 45-50 WPM.



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