Skills

Work History

Alan Maddox

Senior Solution Architect

Highly accomplished, results-oriented IT Professional with proven ability to facilitate business success through effective delivery of technology solutions and management of information technology. Special expertise in custom software development, design, process improvement, systems implementation and upgrades as well as network design/implementation. Expert at bridging the gap between technical and business areas. Strong consulting background, with experience in evaluating businesses and determining technology needs. Multiple industry certifications. Microsoft Azure Implementation

Excellent

Managed Services

Excellent

On-premise Datacenter/Hybrid/Cloud

Excellent

Migration Specialist

Excellent

BCDR/DR Planning

Excellent

Data Center/HCI/Infrastructure Design

Excellent

Network Design and Security

Very Good

VMware Certified Engineer

Excellent

2023-05 - Current Contract - Senior Solutions Architect PremCloud, Buffalo, NY

Working as a contract Senior Solutions Architect to re-architect the internal systems and hybrid/Azure systems. Security is a major role in this and are working to get Address Navarre, FL 32566

Phone 620-***-****

E-mail ad2fi9@r.postjobfree.com

LinkedIn linkedin.com/in/alan-maddox-25165a6/

Purview and InTune in place as well as to bring the 2012 R2 systems on-premise up to the latest Windows Server 2022 release. M365 Backups as well as DLP controls are also in scope.

Key Responsibilities:

Active Directory Administration: Manage, maintain, and optimize on-premises Active Directory, including user and group management, GPOs, DNS, and replication to ensure seamless operation.

Exchange Online Administration: Oversee and support Exchange Online services, including email management, mailbox migrations, and ensuring high availability and reliability.

Azure Active Directory (AAD) Expertise: Configure, manage, and integrate Azure AD services, ensuring seamless synchronization and single sign-on capabilities with on-premises AD.

Security Enhancement: Implement and maintain security best practices, including conditional access, multi-factor authentication (MFA), and identity and access management security policies.

Identity and Access Management (IAM): Develop and enforce IAM strategies, encompassing user provisioning, deprovisioning, and access reviews to ensure the organization's security and compliance.

Security Incident Response: Assist in incident detection, response, and recovery, collaborating with the security team to mitigate and remediate security incidents. Documentation: Create and maintain comprehensive documentation for configurations, processes, and procedures to support knowledge transfer and troubleshooting.

Collaboration: Work closely with cross-functional teams, including security professionals, network administrators, and system engineers to align security measures and IT infrastructure.

Compliance and Auditing: Ensure adherence to security and compliance standards, perform regular audits, and assist in the preparation for compliance assessments.

2022-05 - 2023-05 Senior Solution Architect - MSP/Datacenter/Hybrid Netrix LLC, Chicago, IL

Worked with a team of engineers, additional architects and account managers to create, present and implement many Enterprise and Mid-market solutions that crossed over into many disciplines including Datacenter, Hybrid, On-prem cloud and Cloud.

Was a team lead on many of the Enterprise projects and was able to bring in all of the towers/disciplines to create great results for both the client and Netrix. Turn rate of 72% since joining the company.

Minimum profit margins were met on every project and had very little scope creep.

Coordinated many client satisfaction rescues. Enjoyed taking a bad situation with a current client and turning it into a win and and great relationship. Worked with the engineering teams to make sure that the projects were both on-time and multiple projects were dovetailed in so that the results for each endeavor were coordinated.

Participated in system development life cycle from requirements analysis through system implementation.

2021-11 - 2022-05 Contract - Service Desk/MSP/Sales Self-employed

Worked with a client to plan and purchase Salesforce to be implemented as a Service Desk, Managed Services Provider and Sales organization. Evaluation of platforms available

Created workflows and runbooks

Negotiated purchase of licensing and use cases

Determined how Sales and Delivery departments would communicate and implement the platform

2018-05 - 2021-11 Chief Architect-Cloud & Datacenter, Office of the CTO Zones/nFrastructure

Chief Architect on elite team positioned in the Office of the CTO accountable for initiating, leading and solutioning large services opportunities in Cloud/Hybrid Cloud Datacenter Transformation. Responsible for overall services revenue growth, client retention, acquisition and satisfaction along with achieving operating/margin targets and continuous improvement. Focus areas:

Provided solution designs to meet system strategies, capabilities and technologies and to respond to current and future business requirements. Interfaced directly with customers, stakeholders and end-users regarding capability architectures, requirements use cases and stories to derive, develop and decompose next-cycle updates and specifications. Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints.

Created and implemented Zones Backup as a Service managed backups for M365/Azure/On-prem to offsite.

Speaker at quarterly Zones Technology Forums, CustomerConnect and other webinars.

Created and implemented Zones/Dell program for ship-to-order of VxRail HCI systems.

Mentored Solution Architects as well as Senior Delivery Engineers with high- complexity solutions.

2014-10 - 2018-05 Senior Systems Engineer

Network Management Group, Inc.

Member of a team of industry leading engineers, which designs, builds and supports enterprise-level client's infrastructures to keep them current with today's high-demand requirements. Serving both the professional accounting firms as well as other industries on a daily basis, both in on-site and remote management technologies.

• Daily engagement with the current clients to keep their environments running at top capacity

• Traveling two to three times a month to do onsite builds of the latest in HP, VMware, Citrix and many other industry-leading technologies for our clients.

• Primary Office 365/hosted Exchange specialist, leading our teams in migration from on-premise Exchange, hybrid environments and other mail providers for multiple clients wanting to move all mail to the cloud.

• Lead for migrations of several clients to full Office 365 migrations combining Citrix XenApp MCS environments with K1/B1/E1/E3/E5 Office 365 and Azure AD integration. Some sites incorporated ADFS Federation and hybrid environments along with Duo/Google 2FA/Microsoft 2FA. Work with on-premise SharePoint, cloud SharePoint and OneDrive for Buisness and Skype for Business.

• Primary and daily focus on VMware virtualization technologies, Citrix XenApp and XenDesktop technologies, HP Proliant Servers, Microsoft Azure, Exchange and Office 365 integrations to create these robust environments for the clients.

• Consulting with existing and new clients to evaluate their infrastructure, which can include finding solutions to improve their existing technology investments as well as complete infrastructure replacements when it is in their best interest.

• Mentoring the mid-level and junior engineers daily to both build their skills as well as to increase their value to our company.

• Work with the managed services group, who support our clients to maintain the very best infrastructure and to make the client's experience the most transparent to the end-users.

2012-09 - 2014-07 IT and E-Commerce Director/Marketing Manager Gregory, Inc.

Lead a small team of Network Administrators, Software Designers and Graphic Designers in multiple projects surrounding the Large-format Graphics Industry.

• Created three new responsive websites for the company, ranging from e- commerce to brochure format.

• Re-tooled the entire enterprise with redundancy, VMware, network redundancy, SAN based storage and brought the systems up to the latest generation of software.

Education

• Built new processes and created a road map/project plan for upgrading and bringing the ERP system, which had never been implemented online.

• Performed ongoing maintenance of infrastructure, large virtual and physical data center. Disaster recovery planning and resource readiness for outage and recovery.

• Upgraded many of the outdated enterprise-level software packages to today's standards and versions.

• Led daily social media and web based marketing campaigns to increase the business income by over 25% in most areas and 42% in direct sales revenues.

• Responsible for creating, managing and implementing many creative outlets, including web, video, email, print, catalogs and sales brochures. We had many different vertical lines of business, and each needed specialized marketing tools from trade show booths to print and social media presentations. 2011-02 - 2012-09 Senior Network Administrator/Project Manager Lowen Corporation

Managed a team of Network Engineers, Software Developers, web developers in upgrading and maintaining an enterprise-class data center serving an organization of graphic design, sign building and vinyl graphics manufacturing.

• Team Lead on an ITIL/ITSM implementation project to mesh with ISO 9001 standards. We created a complete project/incident management system for the company and mapped out the workflow designs for internal ERP/CRM software, IT Engineering, and Website/Social Media processes.

• Re-created processes surrounding user creation/maintenance/AD structure to follow Microsoft's best practices improving both accuracy and group policy adherence.

• Led the development team in retooling the VMware environment to accommodate clustering and high-availability for the internally-developed ERP/CRM on Progress. This produced vast improvement in end-user acceptance and availability.

2003-01 - 2011-01 Principal Consultant/CEO

MyITGuys Consulting

1999-01 - 2003-01 Software Architect/Data Migration Lead American Cancer Society

1986-01 - 1989-05 Mississippi College - Clinton, MS B.S. - Pre-law

1985-01 - 1986-05 Baylor University - Waco, TX

B.S. - Pre-law

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