Customer Service Assistant Manager
Resume:
Amanda Fontaine
Toledo, OH *****
******.************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Independent Contractor
Priority Dispatch, Inc. - Perrysburg, OH
May 2022 to June 2022
Delivered pharmaceuticals to nursing homes, hospital and patients homes throughout Michigan and Ohio Assistant Manager
TEA Services - Toledo, OH
November 2018 to November 2021
Assistant manager of a company called
TEA Services that owns a Subway Restaurant & cleaning company for government buildings 1. Cashier
2. Customer service
3. Food prep
4. Cleaning
5. Stocking products
6. Inventory check
7. Food truck order
8. Cleaning supply order
Bartender/Server
Swanton golf club - Swanton, OH
April 2018 to September 2018
1. Prepared food in the kitchen for customers
2. Served food & drinks
3. Bartended when needed
4. Cleaned and washed dishes
Deal Puncher/Coster & Biller
LaFontaine Automotive Group (Toyota) - Dearborn, MI October 2016 to November 2017
1. Title/lien release work,
2. punched the deals on cars we sold
3. Paid Dealer Resources for car warranties
4. Updated sales/commission logs daily
5. Had sales commission sheets ready every week for HR Title Clerk, Receptionist & Dealer Trades
LaFontaine Automotive Group (Toyota) - Dearborn, MI March 2016 to October 2016
1. Answering phones
2. directing calls to the right people or places
3. Scanned & Filled paperwork for all car deals
4. Made appointments for costumers
5. Title work
6. Traded cars with other dealerships for customers (Dealer Trade) Supervisor (Food Court & Bar)
Toledo Express Airport - Swanton, OH
February 2015 to September 2015
1. Cashier
2. Customer service
3. Food prep
4. Cleaning
5. Stocking products
6. Inventory check
CSR - Customer Service Representative
Circle K - Toledo, OH
November 2014 to April 2015
1. Stocked the cooler & shelves
2. Greeted customers
3. Resolved customer issues
4. Responded to inquiries and issues
5. Operated the cash register
Window Maker
Sunrise Windows - Temperance, MI
August 2012 to November 2013
1. I cut metal pieces to be welded on to the window 2. cleaned all the windows before being sent out on the truck Banquet Server
LGC Hospitality - Women Golf Tour - Sylvania, OH
June 2012 to June 2012
1. Serving food & beverages
2. Refilling food trays
3. Cleaning tables
4. Taking care of customers needs and concerns
Sandwich Artist
Subway - Toledo, OH
November 2001 to April 2009
1. Cashier
2. Stocking Products
3. Food Prep
4. Cleaning
5. Bread Baking
6. Making Sandwiches
Education
High school or equivalent in Criminal Justice
Owens comm college - Northwood, OH
2011
High school diploma
Woodward high - Toledo, OH
Skills
• Filing (2 years)
• POS (10+ years)
• Bartending (1 year)
• QuickBooks (2 years)
• Customer service (10+ years)
• Supervising experience (4 years)
• Store management (6 years)
• Typing (2 years)
• Leadership (3 years)
• Food safety (10+ years)
• Quality control (10+ years)
• Clerical experience (2 years)
• Analysis skills (2 years)
• Transportation management (2 years)
• Manufacturing (1 year)
• Documentation review (2 years)
• Transportation management systems (2 years)
• Payroll (6 years)
• Office experience (4 years)
• Microsoft Office (2 years)
• Proofreading (4 years)
• Google Docs (2 years)
• Cleaning (10+ years)
• Sales (10+ years)
• Microsoft Excel (2 years)
• Microsoft Word (2 years)
• Accounting (2 years)
• Merchandising (10+ years)
• Hospitality (10+ years)
• Catering (4 years)
• Front desk
• Restaurant experience
• Shift management
• Primary care
• Dealership experience
• Administrative experience
• Time management
• Office manager experience
• Banquet experience
• Human resources
• Restaurant management
• Food preparation
• Kitchen management
• Assistant manager experience
• Data entry
• Warehouse experience
• Serving
• Retail sales
• Organizational skills
• Inventory control
• Microsoft Powerpoint
• Primary Care (2 years)
• Copier (2 years)
• General Office (2 years)
• Scan (2 years)
• Scanning (2 years)
• Data Entry (2 years)
• Assistant Manager Experience (6 years)
• Restaurant Management (6 years)
• Banquet Experience (4 years)
• Assistant Manager Experience (4 years)
• Serving Experience (10+ years)
• Dealership Experience (2 years)
• Kitchen Management Experience (10+ years)
• Food Preparation (10+ years)
• Cash Handling (10+ years)
• Inventory Control (4 years)
• Shift Management (10+ years)
• Restaurant Experience (10+ years)
• Multi-line phone systems (2 years)
• Contracts (2 years)
• Warehouse Experience (1 year)
• Management
• Administrative Experience (2 years)
• Organizational Skills (10+ years)
• Front Desk (3 years)
• Retail Sales (10+ years)
• Time Management (2 years)
• Human Resources (2 years)
• Office Management (2 years)
• Food Production (10+ years)
• Retail management
• Pricing
• Profit & Loss
• Quality Assurance
• Public relations
• Computer literacy
• Baking
• Schedule management
• Windows
• Assembly
• Heavy lifting
• Financial services
• Communication skills
• Presentation skills
• E-commerce
• Guest services
• Driving
• Computer networking
• Photography
• Conflict management
• Porter experience
• Memory care
• Data collection
• Hotel experience
• English
• Computer skills
• Cooking
Certifications and Licenses
Food Handler
Food Safety Certification
Food Handler Certification
Assessments
Customer Service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Supervisory Skills: Motivating & Assessing Employees — Proficient August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Attention to Detail — Highly Proficient
August 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Basic Maintenance and Repair — Proficient
September 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Attention to Detail — Proficient
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Scheduling — Proficient
January 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Medical receptionist skills — Proficient
January 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I’m a very ambitious, outgoing person and a fast learner. I’m a hands-on kind of person that likes to be involved in everything that has to do with work.
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