Resume

Customer Service

Location:

Anchorage, AK

Posted:

January 03, 2024

Contact this candidate

Resume:

I am…

a motivated, hard working

woman with many years of

experience in the tourism,

hospitality and outdoor industry.

always seeking for new

challenges and therefore willing

to learn and grow.

a friendly, reliable individual

enthusiastic about meeting new

people & providing exceptional

customer service

detail-oriented team player with

strong organizational skills.

able to handle multiple projects

simultaneously with a high

degree of accuracy

and much more…

Skills

DecisionMaking

LocalCustomsAwareness

In-Depth Knowledge

PhysicalStamina

EventCoordination

ActiveListening

Adaptability

Tour/Travel Planning

CustomerService

MicrosoftOfficeSuite(Word, Excel, Power Point)

MicrosoftOutlook

AdobePhotoshop,Acrobat Reader,

Wordpress, Facebook, Instagram

Problem-Solving Abilities

CustomerRelationshipManagement(CRM)

CallManagement

Socialskills(friendly, helpful, outgoing,

motivated, team-player, sense of responsibility

and much more)

Serving skills

Accomplishments

helping hand on an organic farm, Keahuaiki

Farm, Honokaa, Big Island, Hawaii

built flight hours for becoming a private pilot

in Florida and Alaska

organized ski and bike expeditions to the

Himalayas, Peru, Morocco, Norway, Japan,

Mongolia, India

maintained a personal blog for sponsors in

the outdoor industry for more than 10 years

participated in national & international ski

movies as professional Freeride athlete

(sponsors: Fischer skis, Ortovox, Pieps, Contour

skins, Riggler, Zanier, Bergans of Norway)

wrote travel & adventure stories for national

& international outdoor magazines

Education

Bachelor or Education/Teacher Training College,

Innsbruck/Austria

Highschool Diploma/Business school,

Lienz/ Austria

Work History

Customer Service Representative

& Shuttle Driver Seward Helicopter Tours

Seward, AK / June 2023 - September 2023

Job description:

● Enhanced customer satisfaction by promptly

addressing concerns and providing accurate

information.

● Resolved customer complaints with empathy,

resulting in increased loyalty and repeat

business.

● Assisted customers in navigating to company

website and placing online orders, improving

overall user experience.

● Actively listened to customers, handled

concerns quickly and escalated major issues to

the supervisor.

● Collaborated with team members to develop

best practices for consistent customer service

delivery.

● Managed high-stress situations effectively,

maintaining professionalism under pressure

while resolving disputes or conflicts.

● Answered customer telephone calls promptly to

avoid on-hold wait times.

● Offered advice and assistance to customers,

paying attention to special needs or wants.

Certifications

Bachelor of Education for sports and english

business school certification

certified Austrian ski mountaineering guide

certified ski-instructor (Level III) & ski coach

(Level C) - both highest level

First Aid/CPR/AED

Food and TAPS Worker Card Anchorage, AK

Alaskan & International Drivers License

Sales Employee Sport Imholz

Andermatt, Switzerland / December 2022 - May 2023

Job description:

● Boosted sales by building strong

relationships with clients and understanding

their needs.

● Increased customer satisfaction by providing

personalized product recommendations

based on individual preferences.

● Strengthened client retention rates by

consistently delivering exceptional customer

service experiences.

● Greeted customers, responded to questions

and improved engagement with merchandise.

● Helped organize the stockroom by unloading

shipments and performing inventory counts.

Middle School Teacher Land Tirol

Woergl, Austria / September 2022 - December 2022

Job description:

● Improved student reading comprehension by

incorporating diverse literature into lesson

plans.

● Enhanced classroom management and

fostered a positive learning environment

through consistent communication with

students, parents, and colleagues.

● Developed tailored instructional materials for

students of varying abilities, ensuring

individualized attention and support.

● Increased student participation in

extracurricular programs by promoting club

involvement and creating after-school tutoring

opportunities.

Hotel Front Office Receptionist Hotel Seehof

Valbella, Switzerland / July 2020 -September 2021

Job description:

● Enhanced guest satisfaction by efficiently

managing check-in and check-out processes.

● Maintained a welcoming atmosphere at the

front desk, addressing guest inquiries

promptly and professionally.

● Streamlined reservation procedures for

improved booking accuracy and increased

room occupancy rates.

● Developed strong relationships with guests,

resulting in repeat business and positive

online reviews.

● Collaborated with housekeeping staff to

ensure timely room turnovers, maximizing

available inventory for incoming guests.

● Managed difficult guest situations with

empathy and professionalism, finding

resolutions that met both guest needs and

hotel guidelines.

Hotel Front Office Receptionist & Server

Hotel Baenklialp

Engelberg, Switzerland / October 2019 - March 2020 Job description:

● Enhanced guest satisfaction by efficiently

managing check-in and check-out processes.

● Maintained a welcoming atmosphere at the

front desk, addressing guest inquiries

promptly and professionally.

● Streamlined reservation procedures for

improved booking accuracy and increased

room occupancy rates.

● Developed strong relationships with guests,

resulting in repeat business and positive

online reviews.

● Displayed enthusiasm and promoted

excellent service to customers, successfully

increasing referrals, and walk-in business.

● Ensured timely delivery of food orders by

closely monitoring kitchen processes and

collaborating with chefs to resolve any issues

efficiently.

● Provided knowledgeable recommendations on

local attractions, dining options, and

transportation services to enhance guests

overall experience during their stay.

● Trained new staff members in customer

service techniques and hotel operations.

Hotel Front Office Receptionist & Barista Anvil

Jackson, WY / December 2018 - May 2019

Job description:

● Enhanced guest satisfaction by efficiently

managing check-in and check-out processes.

● Maintained a welcoming atmosphere at the

front desk, addressing guest inquiries

promptly and professionally.

● Streamlined reservation procedures for

improved booking accuracy and increased

room occupancy rates.

● Developed strong relationships with guests,

resulting in repeat business and positive

online reviews.

● Efficiently prepared and served high-quality

beverages.

● Streamlined order processing through

accurate cash handling and efficient use of the

point-of-sale system.

● Educated customers on coffee offerings,

promoting upselling opportunities and

enhancing their overall experience.

Outdoor Lead Guide Austrian Mountain Club

Innsbruck, Austria / 2 years project 2017 - 2019

Job description:

● Provided informative and engaging guided

tours.

● Developed customized tour itineraries for

diverse groups, ensuring a memorable and

enjoyable trip.

● Maintained safety standards during

excursions, resulting in zero accidents or

incidents.

● Built strong relationships with local vendors,

securing exclusive access to attractions for

tour participants.

● Expanded tour offerings by researching new

destinations and attractions based on client

requests or emerging trends in the industry.

● Communicated professionally with

customers, answering questions and

addressing concerns to boost satisfaction.

● Managed tour groups by keeping on schedule

and quickly handling issues to promote

positive experiences.

● Continued learning and updating knowledge

about tour areas, culture and history to

provide accurate, timely and exciting

information to tour groups.

● Guided groups of up to 15 people on

scheduled tours.

● Planned and organized tours by determining

routes, selecting sights and landmarks to

visit, and coordinating transportation and

accommodations.

Additional work history

BIKEGUIDE Go Alps, Munich/Germany

BIKING KIDS COACH, Austrian alpine club

FREERIDE COACH for mountain companies / Austria

BIKEGUIDE Austrian Alpine Club

SCHOOL TEACHER secondary school, Austria

RECEPTIONIST Arthotel Binders, Innsbruck/Austria

PROFESSIONAL FREERIDE ATHLETE, Austria

WAITRESS Hotel Bergfreund, Switzerland

RECEPTIONIST Hotel Kapeller, Innsbruck/Austria

SPORTS COACH at different middle schools

SHOP ASSISTANT campsite Natterer See/Austria

SKI COACH carinthian youth skiteam

SKI COACH Ski club Pettneu Arlberg/Austria

WAITRESS Posthotel Urigen/Switzerland

SKI COACH Ski club Telluride/Colorado/USA

WAITRESS Posthotel Urigen/Switzerland

SKI COACH Ski club Matrei/Austria

SKI-INSTRUCTOR Ski school Obergurgl/Austria

SECRETARY apartment house Broser/Austria

WAITRESS Hotel Brücke, Mayrhofen/Austria

SECRETARY University sports center, Gurgl/Austria

RECEPTIONIST Hotel Gamper, Obergurgl/Austria

(assigned weeks summers 2018, 19, 21, 22)

(summer 2018)

(winter 2017/18, 2016/17)

(summer 2017)

(2016 - 2017)

(2015 - 2016)

(winters 2012 - 2016)

(summers 2014, 2013, 2012, 2011, 2010 )

(2013 - 2014)

(2012 - 2013)

(summer 2008)

(autumn 2007)

(winter 2006/07)

(summer 2006)

(winter 2005/06)

(summer 2005, 2003)

(winter 2004/05)

(winter 2003/04, 2002/03, 2001/02)

(summer 2002)

(winter 2000/01)

(1997 - 2000)

References

Pamela Pope, Landlord, Anchorage/AK

phone: 907-***-****