Karen-Marie Mallozzi

Tempe, AZ ***** ad2fh9@r.postjobfree.com

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Electronic Medical Records Specialist

Valle del Sol, Inc. - Phoenix, AZ

April 2021 to March 2023

•Train new staff on how to navigate and work Nextgen.

•Monitor and fix tickets that come in from Services Desk Pro.

•Create work aids for templates in Nextgen, Global Med and Methasoft

•Create workflows for the medical assistants

•Work on-call of the overnight clinics

•Work with outside agencies

•Train staff on new functions of the EHR and computer systems

•Create and edit templates for the upgrade in Nextgen

Contracted Admin

Embry Health - Tempe, AZ

November 2020 to February 2021

•Greeted and checked in all patients and visitors

•Scheduled and rescheduled appointments

•Verified that patients are booked into correct time slots

•Verified patient demographic information and health insurance information

•Regularly update existing database system records and produced reports

Admissions Coordinator/Quality Assurance Specialist

Integro Health Systems - Phoenix, AZ

January 2020 to January 2021

•Coordinated the administrative process for handling petitions; Completed petition screens in the computer, checked petitions for completeness, notarized petitions, logged the petition in the petition log and handed off the petition to prescribing Provider for review

•Assisted law enforcement in completing petitions and served as a community stakeholder liaison with ED, Fire, EMT, and Mobile Crisis Departments. Primary point of contact for emergency petitions and amendments/revocations filed. Arranged pick up orders with police.

•Processed and monitored all paperwork for completeness and accuracy related to statute and timeline• Maintained the patient board: entering new arrivals, assigned Providers, Nurses, Crisis Workers, and prioritized arrivals. Monitored electronic patient tracking system to ensure that all patient records reflect real time admission status

•Monitored compliance through quality reviews and audits of records, incident reports and other documentation sources

•Monitored, collected, and analysed data as a result of quality reviews and audits to support the completion of quality analysis reports to be used in the identification of recommendations for continuous quality improvement activities

Admission Coordinator

ConnectionsAZ - Phoenix, AZ

October 2016 to January 2020

•Coordinated the administrative process for handling petitions; Completed petition screens in the computer, checked petitions for completeness, notarized petitions, logged the petition in the petition log and handed off the petition to prescribing Provider for review

•Assisted law enforcement in completing petitions and served as a community stakeholder liaison with ED, Fire, EMT, and Mobile Crisis Departments. Primary point of contact for emergency petitions and amendments/revocations filed. Arranged pick up orders with police.

•Processed and monitored all paperwork for completeness and accuracy related to statute and timelines• Assisted medical staff by obtaining and relaying consumer information from hospital ED staff, clinical staff, family members, and/or other Providers.

•Oversaw that all Court Ordered Evaluations (COE)/Persistently and Acutely Disabled (PAD) detention orders are served, and proof is sent to the County Psychiatric Hospital legal department within prescribed deadlines

•Assisted Crisis Workers in coordination and transfer of consumer care upon discharge from the UPC• Maintained the patient board: entering new arrivals, assigned Providers, Nurses, Crisis Workers, and prioritized arrivals. Monitored electronic patient tracking system to ensure that all patient records reflect real time admission status

Admission Coordinator

Horizon Health and Wellness - Florence, AZ.

May 2018 to May 2019

•Coordinated the administrative process for handling petitions; Completed petition screens in the computer, checked petitions for completeness, notarized petitions, logged the petition in the petition log and handed off the petition to prescribing Provider for review

•Assisted law enforcement in completing petitions and served as a community stakeholder liaison with ED, Fire, EMT, and Mobile Crisis Departments. Primary point of contact for emergency petitions and amendments/revocations filed. Arranged pick up orders with police.

•Processed and monitored all paperwork for completeness and accuracy related to statute and timelines• Assisted medical staff by obtaining and relaying consumer information from hospital ED staff, clinical staff, family members, and/or other Providers.

•Oversaw that all Court Ordered Evaluations (COE)/Persistently and Acutely Disabled (PAD) detention orders are served, and proof is sent to the County Psychiatric Hospital legal department within prescribed deadlines

•Assisted Crisis Workers in coordination and transfer of consumer care upon discharge

•Maintained the patient board: entering new arrivals, assigned Providers, Nurses, Crisis Workers, and prioritized arrivals. Monitored electronic patient tracking system to ensure that all patient records reflect real time admission status

Behavioral Health Technician

Valley Hospital - Phoenix, AZ

March 2014 to February 2017

•Monitored each client's behaviours and intervened utilizing CPI

•Utilized sound judgment during assessment/observation and documented accordingly

•Facilitated group therapy; anger management, coping skills, and any other group requested to facilitate

•Took and recorded vital signs properly

Care Coordinator/Behavioral Health Technician

Southwest Behavioral Health - Phoenix, AZ

June 2013 to May 2015

•Monitored each client's behaviours and intervened utilizing CPI

•Utilized sound judgment during assessment/observation and documented accordingly

•Facilitated group therapy; anger management, coping skills, and any other group requested to facilitate

•Took and recorded vital signs properly

•Maintained accurate, thorough, and current documentation of contact with client's treatment progress and services received

•Administrative and organizational coordination of referrals

•Worked with multi-disciplinary team to provide best care

Lead Behavioral Health Technician

Parc Place - Casa Grande, AZ

June 2011 to August 2013

•Scheduled staff, ensuring schedules of Behavioral Health Technicians and Milieu Technicians reflected program/unit needs, as well as, maintained appropriate staff-patient ratios in relationship to census and patient acuity

•Supervised and monitored daily shift overlap to ensure proper transfer of information pertaining to patients, schedule, and staff assignments

•Responsible for the training and orientation of direct report staff

•Ensured quality services were provided and that proper procedures were followed

•Assisted in the development, scheduling and facilitation of patient groups and activities as needed

Behavioral Health Technician

Concentric Healthcare - Scottsdale, AZ

June 2007 to July 2011

•Monitored each client's behaviours and intervened utilizing CPI

•Utilized sound judgment during assessment/observation and documented accordingly

•Facilitated group therapy; anger management, coping skills, and any other group requested to facilitate

•Took and recorded vital signs properly

•Worked with multi-disciplinary team to provide best care

Behavioral Health Technician

Horizon Health and Wellness - Apache Junction, AZ

April 2009 to February 2010

•Monitored each client's behaviours and intervened utilizing CPI

•Utilized sound judgment during assessment/observation and documented accordingly

•Facilitated group therapy; anger management, coping skills, and any other group requested to facilitate

•Took and recorded vital signs properly

•Worked with multi-disciplinary team to provide best care

Office Coordinator

Professional Insulation - Mesa, AZ

June 2006 to July 2007

•Managed the schedule for all company conferences and meeting rooms, ensuring that executive meeting needs were always met

•Maintained the stock levels for office and break room supplies and submitted purchase requests to management when necessary

•Coordinated and planed company social events that took place during and after business hours

•Maintained files and records with effective filing systems

•Travelled to Illinois to train staff members at different office locations

•Collecting and verifying timekeeping information for all employees, calculating pay according to hours worked incorporating leaves and overtime, utilized payroll software

Behavioral Health Technician

Maricopa Integrated Health Systems - Mesa, AZ

November 2004 to June 2006

•Monitored each client's behaviours and intervened utilizing CPI

•Utilized sound judgment during assessment/observation and documented accordingly

•Facilitated group therapy; anger management, coping skills, and any other group requested to facilitate

•Took and recorded vital signs properly

•Second noted doctor's orders

•Worked with multi-disciplinary team to provide best care

Executive/Personal Assistant

Steven D'Louhy - Norwalk, CT

February 2003 to October 2004

•Maintained the stock levels for office and break room supplies and submitted purchase requests to management when necessary

•Ensured that all company-wide internal correspondences were distributed in a timely manner

•Coordinated and planed company social events that took place during and after business hours

•Arranged personal travel and business travel

•Creating the estimates and forwarding to the appropriate person

Internet Store Manager

Norwalk Music - Norwalk, CT

January 2002 to March 2003

•Conducted retail activities of businesses operating exclusively online

•Assisted in preparing business strategies

•Assisted in purchasing merchandise and managing inventory

•Processed daily orders and responsible for the sales and profits of the e-store

•Balanced financial records

•Used different e-marketing channels such as social media (Facebook/Twitter) and search engine optimization

•Provided exceptional customer service and resolve customer problems or complaints by determining optimal solutions

House Supervisor

R.E.M Arizona - Phoenix, AZ

May 1998 to June 2000

•Supervised program unit while supporting individuals in group home setting

•Ensured that all individuals were supported with dignity and respect

•Developed program details

•Created schedules

•Provided direct support to clients

•Supervised direct support professionals

•Oversaw the day-to-day operation of the program including delivery of supports, implementation of person-centred plans, health care, advocacy, customer engagement

Edward Welsh Attorney at Law

Legal/Personal Assistant

August 1996 to June 2000

Met with clients, attorneys

•Kept law library up to date by monitoring legal volumes

•Called on witnesses to testify at hearing

•Prepared affidavits, legal correspondence, and other documents for attorneys

•Filed pleadings with court clerk

•Met with clients, attorneys, and other professionals to talk about case details

•Investigated facts and laws of cases, searched public records, other resources to prepare cases and determine causes of action

•Helped prepare for trial by organizing exhibits and assisting with other tasks as needed

Education

Associate in Business Administration

Gibbs College - Norwalk, CT May 2003

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