MICHELLE ROSE LLAGAS

PROFILE

CONTACT

PHONE:

+639*********

EMAIL:

ad2fh7@r.postjobfree.com

SKILLS

Teaching English as a Foreign

Language

Teaching English as a Second

Language

Language Teaching

Business English

Microsoft Excel

Microsoft Office

Microsoft Word

Leadership

Customer Service

Organizational Skills

Presentation Skills

Managing Meetings

EDUCATION

West Visayas State University

June 2010-March 2014

Bachelor of Arts in English

Leonora S. Salapantan National High School

June 2006- March 2010

High School

WORK EXPERIENCE

West Visayas State University - Volunteer Work as an Office staff Jan 2016 – June 2016

Collected and encoded patients' personal data. Reviewed medical data. Assisted patients' kin. Filed medical records. Encoded medical records and medico legal.

iXue Inc. – ESL Teacher

June 2016 - December 2017

Helped students prepare for their oral examinations and practice their speaking skills. Kept the class organized and employed visual and auditory approaches to make lessons more interesting. Transformed language teaching through conversation, songs games, and activities with students.

Talk 915 - ESL Teacher

Jan 2018-December 2019

Helped students prepare for their oral examinations and practice their speaking skills. Kept the class organized and employed visual and auditory approaches to make lessons more interesting. Transformed language teaching through conversation, songs games, and activities with students.

Jim English - ESL Teacher

December 2020- May 2023

Helped students prepare for their oral examinations and practice their speaking skills. Kept the class organized and employed visual and auditory approaches to make lessons more interesting. Transformed language teaching through conversation, songs, games, and activities with students.

Alorica – Learning Specialist

April 2023- current

Responsible for the delivery of consistent high quality client training programs through company’s training

methodology. Facilitate aligning to the training approach and adheres to the company’s onboarding, new hire

training and playbook standards. Supervise agents through training classes and assists in the successful integration of agents into operations. Manages policy and procedure concerns through administration of corrective action up to and including termination. Oversee agent performance management by evaluating their performance.

Appropriately document agent performance through

maintenance of communication logs noting progress, assessment scores, etc. Assesses training needs and learning styles and customizes training approach to be the most effective based upon audience and training content. Utilizes and/or designs role play scenarios to drive job simulation practice. Evaluate and recommend training content improvement. Provides additional one-on-one training and coaching support to agents that need

additional focus. Prepare training reports to record training milestones and progress, as required. Responsible for obtaining and/or maintaining all relevant certifications to perform job.