RON BRADLEY

Kennesaw, GA ad2fg3@r.postjobfree.com 678-***-****

Professional Summary

Results-driven IT Tech Support Specialist with 7 years of experience providing exceptional technical support and troubleshooting expertise. Proven track record of effectively resolving complex IT issues and maximizing system functionality for diverse clients. Skilled in diagnosing problems, implementing solutions, and delivering exceptional customer service. Proficient in a wide range of hardware, software, and network technologies. Adept at collaborating with cross-functional teams to optimize IT infrastructure and enhance end-user experience. Committed to delivering reliable and efficient technical support to ensure seamless operations and drive organizational success.

Operating System Security

IT Asset Management

Project Deployment

Software Testing & Implementation

Hardware & Software Configuration

Hardware & Software Installation

Security Policies & Procedures

Team Management/Leadership

System Migrations

IT EXPERIENCE

SOUTHWIRE COMPANY Carrollton, GA 09/2022 to Present

IT Support Manufacturing Specialist

Coordinates with IT, plant personnel, and 3rd party on installation of IT/OT equipment.

Provides IT assistance to staff and customers when needed.

Provides systems data analysis to assist in troubleshooting IOT platform data anomalies.

Trains end-users in hardware functionality and software programs.

Coordinates installation, maintains and troubleshoots Connected Factory visual displays throughout various locations.

Performs configuration and deployment of Servers, Firewalls, and Switches.

FULTON COUNTY GOVERNMENT Atlanta, GA 09/2019 to 09/2022 Service Desk Analyst II – Field Service Technician

Provides Tier two end-user technical support, maintains the department technical infrastructure, and assists with technical projects. Collaborates with Help Desk/Service Desk and IT Coordinators to ensure prompt service delivery.

Serves as technical lead for desktop, operating systems, and applications deployments and migrations.

Helped determine reasons for equipment failures and advised on corrective and preventive actions to eliminate future safety, quality, or downtime issues.

Collaborated with support teams to facilitate and manage the delivery of service requests, determine estimated time of resolution, and communicate incident status.

Communicated with Tier 2 and Tier 3 Technical Support divisions for troubleshooting tips and guidance.

Configured and deploys endpoint devices, including desktops, laptops, printers, tablets, and cellphones.

Documented solutions for both the customer and internal system following the standard support processes; created knowledge base articles.

Served as the lead in providing high quality service in the procurement, receiving, shipping, inventory tracking, and management of select devices, assets, parts, and supplies.

RON BRADLEY PAGE TWO

PREVIOUS EXPERIENCE

BJS WHOLESALE CLUB Atlanta, GA 06/2016 to 04/2017

Warehouse Supervisor/Inventory Auditor

Prepared source reports from computer system to establish workflow priorities and assignments. Processed customer and account source documents by reviewing data for deficiencies and resolving discrepancies by using standard procedures.

Managed a team of eight employees to ensure receiving department operations and vendor-support executibles were meet. Ensuring Inventory target objectives were met to align with meeting and beating business yoy goals.

Consistently passed weekly audits and exceeded inventory shrink control goals.

Verified customer and account data by reviewing, correcting, deleting, and re-entering data; combined data from both systems and purged files to eliminate duplication of data.

OFFICE DEPOT Atlanta, GA 09/2011 to 09/2013

Assistant Store Manager – Technology Center Manager

Played an integral role in managing every aspect of store operations, while overseeing the computers and technology areas; including customer service, inventory control, operational shrinkage procedures, customer and store security.

Identify, diagnose, and document hardware failure or software problems on a variety of computers or computer-related equipment.

Provide technical explanations, do problem analysis, and recommend complee solutions to walk-in customers through consultative solution selling; build repeat business through customer satisfaction.

Recommend components/configurations and assemble customized computer systems.

Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event.

Identified virus’ and malware and remove them through the assistance of Office Depot/McAfee certified software.

EDUCATION & CERTIFICATIONS

Associate of Applied Science in IT/Cybersecurity 06/2017 to 12/2019

Chattahoochee Technical College

Certifications:

Google Data Analytics (In Progress)

Office 365 for Administrators: Supporting Users

Cisco Network Specialist (Chattahoochee Technical College)

Network Technician (Chattahoochee Technical College)

TECHNICAL SKILLS

Operating Systems: Windows 11/10/ 8.1/ 7/ XP, Linux, Mac OS X 10

Software Applications: MS Office 365, MS Office Suite, Active Directory, SCCM, Remote Control Viewer, Remote Desktop Connection, Wireshark, NMap, Metasploit, Nessus, Kali-Linux, Aircrack, NetStumbler, Snort, SQL, Cisco

Networking: LAN/WAN, TCP/IP, VPN, Wireless

Key Skillsets: Systems Administration, Systems Security, Hardware/Software Installation, Promotes Awareness to Employees, Implements Policies and Procedures, Performs Testing, Quality Assurance, Configuration, Installation, Implementation, Diagnose and Resolves Problems, Inventory Control, Customer Service

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