Elia M. Soto

901-***-****

ad2fft@r.postjobfree.com

OBJECTIVE: Obtain a position that is challenging, so I can put in place my skills that I have acquired thru the years.

Memphis Health Center Sept 2020/ Current

Medical interpreter and Patient Access Services Rep.

Greets patients and answers telephone in a courteous and professional manner, address questions and directs calls.

Ensures patient confidentiality and provides patients with needed information.

Schedules appointments, prepares medical charts, and maintains smooth patient flow throughout the clinic. Accurately classify and schedule patient appointments.

Establishes that each patient is advised of the Sliding Fee Scale and makes adjustments accordingly.

Collects and maintains patient registration and utilization data for reports.

Performs other necessary duties as required by the health center to meet the goal of providing primary health care services.

Answer phones and direct calls to proper personnel.

Ensure accurate demographic information is entered in practice software.

Process and prepare credit card transactions for reconciliation.

Ensure accurate and timely filing of all patient related paperwork.

Demonstrate awareness of age specific, cultural and spiritual practices of patients, staff and visitors.

Understands the functional status and physical needs of patients, staff and visitors.

Language Solutions (LTC) May2020/ Current

Medical Interpreter

Ensures patient confidentiality and provides patients with needed information.

Demonstrate awareness of age specific, cultural and spiritual practices of patients

Understands the functional status and physical needs of patients

Greets patients and Schedules future appointments

Health Quest March 2019/ September 2020

Referral Department/ Call Center

Check the website where faxes are received

Place faxes to the correct folder

Send faxes to Administrative personnel via email

Answer emails

Register new patients

Verify patient insurance and copays

Fax patient appointment information to the referral source

Fax the referral source to obtain missing information

Call patient to give appointment information

Made calls to contact the patient to follow up with no show appointments

Check voice mails and return phone calls

Answer incoming and transfer phone calls

Schedule/reschedule/cancel appointments

Add notes, send task to Medical Assistants

Schedule patients to Telehealth appointments

Take payments by phone

Christ Community Health Services January 2018/ January 2019

Reception/Front Desk/ Call Center/ Interpreter

Welcome patients to clinic

Answer a multi-line phone

Check patients in/out

Verify patients information

Schedule/reschedule/cancel appointments

Verify encounters for medical providers

Take co-payments

Interpret therapy and couple sessions

Interpret patient visits with provider

Language Connections September 2015/ September 2017

Interpreter

Interpret therapy and family sessions

Interpret clinic visits

Translate written homework that was given to patient

Wrote report on monitored phone calls

Regional Adjustment Bureau January 2014/ August 2015

Risk Management

Listen to collectors calls

Verify if they are coding the numbers properly

Listen if they are giving good customer service

To make sure that collector are giving the correct info to consumers

Identify if they are breaking any collection law

Regional Adjustment Bureau October 2013/ January 2014

Dialer/ Collector

Made calls to contact the consumer

Obtained information to contact the consumer

Add notes, block numbers, transfer calls to collectors

Made payments arrangements

Corrected information on profiled clients

ServiceMaster by Stratos May 2011/ March 2012

Janitorial/ lead and Supervisor

Vacuum

Clean Kitchen

Dispose garbage

Mop

Responsible for supervising that a job has been completed on time

Memphis Literacy Corps January 2008 /April- 2010

Tutor

Assisted children with reading problems

Assisted children when they had writing issues as well as spelling

Spoke to students so they would get motivated and not give up at school

Southwest Tennessee Community College August 2008/ Oct. 2009

Secretary/ Receptionist

Greeting students and teachers

Answering phone calls

Assisting student with computer issues

Assisting students with the correctly tutor

Trinity Property Management (TPM) September 2007/ December 2008

Leasing Agent (Bilingual)

Answer phones

Scheduled showings for possible prospects

Scheduled closing with the appropriate staff

Took maintenance calls

Southwest Community College (STCC) August 2006/ September 2007

Spanish Tutor (Spanish/English) (Academic Support Center)

Assisted students that were having difficulty with the Spanish language

Assisted with their spelling and pronunciation

Tutored the students to the point that they felt comfortable with a passing grade

Translated paperwork for teacher

Education

Belleview Junior High School (2001-2004)

Central High School (2004-2006)

Southwest Community College (2006- 2013)

University Of Memphis (2013- current)

Voluntary Work

Radio Ambiente Marathon – In benefit of St Jude Children’s hospital answered phone and updated the information of donors.

Central High School - collected money for Katrina victims and St Jude Children’s Hospital.

Translate- Memphis City Schools conferences for parents.

Languages: English and Spanish

**Reference will be given upon request

Contact this candidate