Customer Service Accounts Payable

SARAH RAMIREZ

*** ********* **., *** ******, TX *8666

760-***-**** *************@*****.***

SUMMARY

A dependable, honest, hard-working person who enjoys teamwork and is a positive influence on others. Someone who is detail oriented, focused on accuracy, can follow systems, is able to multi-task and communicate effectively. SKILLS

CPR/ First Aid First Responder Customer Service Level 1 Fingerprint Clearance Card EDUCATION

HealthStaff Training Institute, Santa Ana, CA 2022 Medical Billing & Coding

Palomar College, San Marcos, CA 2013

Nursing Prerequisites & Associates of Science

College of the Desert, Palm Desert, CA 2012

Completed coursework towards Associates

Indio High School, Indio, CA 2011

Diploma

PROFESSIONAL EXPERIENCE

United Oxygen, Palm Desert, CA May 2018 – May 2020 CPap Manager/Inventory Control/Shipping & Receiving Filled oxygen tanks. Traveled and personally delivered oxygen tanks. Contacted all patients to follow up. CPap Machine knowledge. Billing Procedures. Insurance eligibility. Inventory, shipping and filing. Referrals to doctors’ offices. Patient intake. Southwest Gas, Yuma, AZ October 2018 – December

Accounts Payable Invoice Processor

Reconciles processed work by verifying entries and comparing system reports to balances. Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries. Pays vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments. Pays employees by receiving and verifying expense reports and requests for advances; preparing checks. Maintains accounting ledgers by verifying and posting account transactions. Verifies vendor accounts by reconciling monthly statements and related transactions. Maintains historical records by microfilming and filing documents. Disburses petty cash by recording entry; verifying documentation. Reports sales taxes by calculating requirements on paid invoices. Protects organization's value by keeping information confidential. Updates job knowledge by participating in educational opportunities. Breg, Inc, Carlsbad, CA May 2016 – December 2017

Customer Care Representative

Process orders from internal and external doctors’ offices, customers, and sales representatives. Help ensure doctors’ offices and customer’s satisfaction by providing outstanding service while accurately entering orders. Handling customer concerns, inquiries requests, and complaints while offering suggestive selling solutions. One of 3 qualified V-Pulse/ Cold Therapy and DVT 24/7 trouble shooting support line. TriWest Healthcare Alliance, Rancho Bernardo, CA September 2015 – May 2016 Complex Authorization Specialists

Conduct research to ensure accurate documentation of the patient's clinical information. Review and respond to complex referral requests from VA and civilian providers with appropriate coding and provider selection. Document the transmission of medical referrals to the facility or the network provider in line with procedures. Assess faxed or emailed documents, to ensure appropriate entry into the medical management system. Work with standard coding systems including: standard medical taxonomy, International Classification for Diseases. Current Procedural Terminology, and Health Care Common Procedure Coding System.

Mission Home Health, Rancho Bernardo, CA November 2014 – September 2015 Certified Home Health Aide

Provide patient personal care to include: bathing, oral hygiene, toileting activities. Planning and preparing nutritious meals. Taking and recording vitals when ordered. Assisting in ambulation and exercise according to the plan of care. Reporting on patient’s condition and significant changes to the assigned nurse

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