KATHLEEN FOX

Tappan, NY ***** 914-***-**** ad2ff6@r.postjobfree.com

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service

Good Communication Skills

Customer Data Confidentiality

Ability to Work Independently

Customer Service Specialist, 04/2022 - 08/2023

Royal Sovereign International Inc. – Rockleigh NJ

Processed customer service orders promptly to increase customer satisfaction. Offered advice and assistance to customers, paying attention to special needs or wants. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered customer telephone calls promptly to avoid on-hold wait times. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Updated account information to maintain customer records. Responded to customer requests for products, services, and company information. Answered constant flow of customer calls with minimal wait times. Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues Teaching Assistant Intern Special Needs, 09/2019 - 04/2022 Nyack High School – Nyack, NY

Assisted teachers with supervision and care of group of 20 children. Supported student physical, mental, and social development using classroom games and activities. Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery. Applied specialized teaching techniques to reinforce social and communication skills. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Supervised students on field trips for safety and proper behavior in public settings. Adaptable and proficient in learning new concepts quickly and efficiently Assisted with day-to-day operations, working efficiently and productively with l team members Participated in team projects, demonstrating ability to work collaboratively and effectively. Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Assisted teachers with classroom management and document coordination to maintain positive learning environment.

Customer Service /Cashier, 06/2020 - 10/2021

Wegmans Supermarket – Montvale, NJ

Utilized various software applications to process customer orders. Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Learned duties for various positions and provided backup at key times. Conducted inventory counts by adding each item in stock and documenting in computer system. Helped customers navigate applications and in-store technology to deliver best-in-class experiences. Maintained current knowledge of store promotions and highlighted sales to customers. Responded promptly to requests for assistance, spills and customer inquiries. Monitored self-checkout systems and provided help in resolving complex problems. Operated cash register to record transactions accurately and efficiently. Checked personal identifications during alcohol and tobacco sales. Resolved customer complaints and maintained clean and tidy checkout area. Instructional Aide, 11/2018 - 09/2019

Rockland BOCES (BERC) – West Nyack, NY

Supported English Language Learners (ELLs) to deliver high-quality education for students learning English.

Tested ESL Students for there reading levels.

Assigned students to proper ESL classes

Oversaw class of students in absence of instructor. Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery. Provided support during classes, group lessons, and classroom activities Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency Supported student learning objectives through personalized and small group assistance Applied specialized teaching techniques to reinforce social and communication skills Answered 20 calls per day/

Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher Customer Service Representative, 03/2016 - 04/2019 Lowes Home Improvment – Orangeburg, NY

Maintained up-to-date knowledge of product and service changes. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Developed customer service policies and procedures to meet and exceed industry service standards. Promptly responded to inquiries and requests from prospective customers. Cross-trained and backed up other customer service managers. Exhibited high energy and professionalism when dealing with clients and staff. Handled customer inquiries and suggestions courteously and professionally. Participated in team meetings and training sessions to stay informed about product updates and changes. Delivered prompt service to prioritize customer needs. Receptionist, 12/2001 - 08/2011

G. Joannou Cycle Co. – Northvale, NJ

Routed incoming mail and messages to relevant personnel without delay. Friendly knowledgeable assistance.

Answered over 100 calls per day.

Managed multiple tasks and met time-sensitive deadlines Kept reception area clean and neat to give visitors positive first impression Corresponded with clients through email, telephone, or postal mail Answered phone promptly and directed incoming calls to correct offices Provided clerical support to company employees by copying, faxing, and filing documents Maintained confidentiality of information regarding clients and company Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance Confirmed appointments, communicated with clients, and updated client records Answered central telephone system and directed calls accordingly Responded to inquiries from callers seeking information Restocked supplies and submitted purchase orders to maintain stock levels Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Teaching Assistant Certificate: Teaching Assistant Special Needs, 07/2018 Rockland BOCES (BERC) - Nyack, NY

General : Business, 06/1983

EDUCATION

Tappan Zee High School - Orangeburg, NY