Customer Service Medical Records

Gloria Canty

*** ********** ******, *** *** Raleigh, NC 27606

919-***-**** ad2feg@r.postjobfree.com

CAREER PROFILE

Customer service oriented professional with time management and leadership skills. Facilitate efficient workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to assure consistent quality. Maintain and ensure patient privacy and confidentiality.

·Effective problem solver, able to assess needs and identify solutions.

·Adept at managing time, coordinating details, and balancing competing demands.

·Video Communication Platforms – Zoom and Google Meet.

·Microsoft Office Applications – Word, Excel, and PowerPoint.

KEY QUALIFICATIONS

Business Operations Practice Structure Leadership & Management Medical Administrative Procedures

Healthcare Ethics HIPAA Compliance Accounting Payroll Appointment Scheduling Insurance Verification

CMS 1500 Processing Co-Payments UB-04 ICD-09 ICD-10 Insurance Billing Procedures Insurance Claim Cycle

Medical Terminology Electronic Health Records (EHR) Electronic Medical Records (EMR)

Health Records Management Medical Records Management

Human Resource Management Organizational Improvements Interpersonal Professional Communications

EDUCATION

Ultimate Medical Academy

Associate of Science Degree – Healthcare Management, 2023

PROFESSIONAL EXPERIENCE

Amazon, Garner, NC 09/2022 – Present

Picker, Water Spider, Process Guide & Process Assistant

·Pick customer orders per Amazon’s SOP

·Inducted into the 5K Pick Circle

·Scan the processed carts and loaded to proper trailer.

·Communicate with Ship Clerks to verify carts were loaded to the correct trailer.

·Scan and place packages onto pallet and stage pallet to be packed and prepared for shipping.

·Adhere to strict safety, quality, and production standards, and work effectively in a fast-paced environment.

·Assist Process Assistant by making sure all the CPT’s are loaded onto the trailer/staging area.

·Make sure the chutes are turned on after ten minutes or when all CPT’s have been pulled.

·Trained new associates, coached existing associates when necessary.

·Performed quality checks in the work area.

Conduent, Raleigh, NC 06/2019 – 01/2020

Customer Service Representative / Call Center

·Placed outbound calls to ensure patients received correct medications and that bills were paid.

·Documented inquiries and associated actions; followed-up on outstanding items in a timely manner.

·Verified insurance and maintained a high level of confidentiality while accessing customer accounts.

·Participated in a positive, team-based environment and upheld a respectful, professional company culture to support achieving department goals.

·Used Active Listening Skills to determine how to assist callers.

·Used Empathy to properly resolve the issue or the need to escalate the call.

Walmart, Raleigh, NC 03/2018 – 05/2019

Store Remodel Associate

·Placed new appliances and shelving.

·Remodeled jewelry case, pharmacy, gardening center, cashier area, and grocery shelves.

·Took inventory and maintained records.

·Performed duties with attention to detail, accuracy, follow-through, and courtesy.

·Provided consistent, high standard services in a fast-paced, results-based environment.

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