Customer Service Document Control

Parris Gray

Dolton, IL ***** 708-***-**** ad2fe8@r.postjobfree.com

Summary

Decisive Clerk ready to take on new challenges to help a great company succeed. Proactive professional highly skilled in strong communication and strong listening skills. Known for having a dynamic work ethic and being a team player. Skills

● Proficient in Microsoft office

● Telephone etiquette

● Verbal and writing communication

● Customer satisfaction

● Administrative tasks

● Handling payments

● Professional relationship building

● Document control

Experience

ADMINISTRATION CLERK 10/2021 - Current

Randy Harrison Staffing Service - Chicago, IL

● Documented and routed business correspondence to manage office paperwork.

● Fielded telephone calls and offered prompt, detailed answers to meet requests.

● Troubleshoot and resolve issues with computers and other peripheral office equipment, including printers and copiers.

● Managed 60+ calls per day from multi-line telephone systems serving 20-member group.

● Delivered high-quality customer service through deep commitment to knowledge and performance. SECURITY DISPATCHER 07/2018 - 08/2021

AGB Investigative - Chicago, IL

● Investigated calls and complaints involving fire, theft, accident and hazard reports.

● Used radio, phone or computer to direct crews and other field units to appropriate sites.

● Collected pertinent information from callers to disseminate to responding units or agencies.

● Handled emergency phone calls calmly and obtained pertinent information with composed approach.

● Utilized Tracktik to write reports on property damage, theft, presence of unauthorized persons and unusual occurrences.

● Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.

WAREHOUSE WORKER 09/2017 - 01/2018

Ups Cach - Hodgkins, IL

● Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.

● Received deliveries, scanned packages and updated orders in the internal database.

● Established and maintained good relations with customers, vendors and transport companies.

● Unloaded cargo from trucks with mechanized equipment. Education and Training

Miles College - Fairfield, AL Bachelor of Science

.

Criminal Justice, 05/2017

Certifications

● Armed & Unarmed Training - 2018

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