John Alexander

***** **** ********* ***. ***** Rouge, LA 70816

ad2fdf@r.postjobfree.com

225-***-****

OBJECTIVE

Casino Marketing Executive with over 20 years of experience in gaming industry Expertise in database marketing, player development and casino entertainment. Skilled in developing annual marketing plans and budgets.

EXPERIENCE

TreasureChest

Casino New Orleans

LA 2019 Present

Casino Host

• Provides varieties of service to casino players with the aim of converting them to regular and loyal customers.

Direct General Agency Baton Rouge, LA 2017-2018

Customer Service

Developed positive working relationships with clients • Approach clients via cold calling and direct mail to insure situations and future needs • Deliver policy proceeds after a claim is filed and approved

Explain the differences in policy specifics so clients can make informed decisions about their purchases, Respond to clients’ questions and complaints.

US Agencies Baton Rouge LA 2015-2017

Financial Services Representative

Assisting in the preparation of budgets

Managing records and receipts

Reconciling daily, monthly and yearly transactions

Preparing balance sheets

Processing invoices

Developing an in-depth knowledge of organizational products and process

Providing customer service to clients

Resolve financial disputes raised by the customer service and sales teams

Being a key point of contact for other departments on financial and accounting matters

Bell of Baton Rouge Casino Baton Rough LA 2012-2014

Executive Casino Host

300 Hotel Rooms, 800 Slot Machine, 21 Table Games, 5 Restaurants and Entertainment

Responsible for improving customer service.

Developing and implementing new promotions and maintaining and cultivating relationships with VIP customers

Issuing Comps. ... One of the primary ways that casinos cater to preferred guests is by offering comps. Comps typically include rooms at the property's hotel, meals and access to VIP lounges. It's up to the casino host to ensure that players are comped appropriately.

Fair Grounds Slots and Casino, New Orleans LA 2011-2012

Executive Casino Host

600 Slot Machines, 2 Restaurants, Entertainment, Simulcasting

Greeted and hosted casino customers while maintain an excellent rapport with quality gaming customers also interacted with casino and slot operations to ensure customer satisfaction and effectively arranged special services for our VIP customers.

Belle of Baton Rouge Casino, Baton Rouge LA 2004-2010

Casino Host

300 Hotel Rooms, 800 Slot Machine, 21 Table Games, 5 Restaurants and Entertainment

Issuing Comps. ... One of the primary ways that casinos cater to preferred guests is by offering comps. Comps typically include rooms at the property's hotel, meals and access to VIP lounges. It's up to the casino host to ensure that players are comped appropriately.

Harrah’s Casino, New Orleans, LA 2002-2004

Credit Executive

450 Hotel Rooms, 1700 Slot Machines, 140 Table Games, 9 Restaurants and Entertainment

Approved and processed loans for casino customer after extensive credit checks, evaluation of assets. And assessments of casino activate and history.

Harrah’s Casino, New Orleans, LA 1999-2002

Casino Host

450 Hotel Rooms, 1700 Slot Machines, 140 Table Games, 9 Restaurants and Entertainment

Issuing Comps. ... One of the primary ways that casinos cater to preferred guests is by offering comps. Comps typically include rooms at the property's hotel, meals and access to VIP lounges. It's up to the casino host to ensure that players are comped appropriately.

EDUCATION

Marketing - Atlantic Community College, Atlantic City NJ

Data Entry and Word Perfect Associated Business Careers - Atlantic City, NJ

Business Management – Atlantic Community College Atlantic City NJ

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