Customer Service Quality Assurance

AP

OBJECTIVE

Experienced Customer Service

leader seeking an opportunity to

advance career, while also

contributing to company

objectives in a stable and

positive work environment.

EDUCATION

DIPLOMA • JUNE 2006 • MYERS

PARK HIGH SCHOOL

(CHARLOTTE,NC)

SKILLS

Expert training in Microsoft

Office, World wide web,

interpreting federal and state

policies/guidelines, Instructional

design, Analytical thinker,

Trained in Leadership and team

building, Expert level typing and

word processing, Punctual,

Organized, Expert in customer

service, Compliance monitoring,

Quality Assurance, Account and

inventory management

ASHLEY PERRY

SPARTANBURG, SC ************@*****.*** 864-***-**** EXPERIENCE

PRODUCTION OPERATOR • ADIDAS DISTRIBUTION • NOV 2019-PRESENT Pulls and pack product based on daily orders, Meet specifics of customer orders in a timely manner. Keeps products separated, organized and in good rotation. Monitor product quality frequently, reporting problems to mitigate safety issues. Operate various pieces of equipment. Utilized continuous improvement mindset and assists in identifying opportunities to improve processes. Follow manufacturing practices and required work safety. practices. Maintain a clean, sanitary, and safe work area. (Performs other duties as assigned)

SUPERVISOR• MCDONALDS• MAY 2018 – JAN 2020

Ensure top quality service provision via consistent supervision of team members. Oversee activities in the kitchen to ensure top quality foods are prepared. Schedule, train, and hire personnel for food service. Oversee complete cleanliness and tidiness of the outlet. Listen to clients in the event they have one complaint or the other regarding quality of service delivery. Resolve quickly any complaint or issue related to food quality. Ensure there is adequate stock of supplies and also consistently maintain inventory. Manage cash registers professionally. Welcome customers and also provide them with the menu. Carry every member of staff along and get them adequately informed on important issues as and when due. Pack orders by the client and get such delivered as requested. Prepare foods specifically requested by clients. Make information available to customers regarding new items and up-sells. QUALITY ASSURANCE ASSOCIATE • SYNCREON• JUNE 2016- MAY 2018 Perform workforce assessments, provide training to new employees, produce or approve documentation and progress reports, and collaborate with colleagues to ensure that everything is running smoothly and complies with the company's policies and regulations. Deescalate issues and concerns, providing with the necessary corrective measures.

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