Front Office Customer Service
Resume:
Kingwood, TX *****
**************@*****.***
EDUCATION AND
TRAINING
Certified Nurse Assistant
Wonder Health Career Institute,
Houston, TX
February 2022
Medical Front Office And Billing
Certified
Florida Career College, Houston, TX
November 2020
High school diploma
Brookshire International Academy,
La Mesa, CA
May 2020
SUMMARY
A driven professional with proven skills necessary to adapt to various environments and meet deadlines; having the ability to work well in high stressed settings with minimal supervision as well as with a team. SKILLS
EXPERIENCE
INTERN PD TOTAL LOSS ADJUSTER
1st Source Adjuster Firm Houston, TX March 2023 - Current CNA - CERTIFIED NURSING ASSISTANT
Park Manor of Cypress Station Houston, TX February 2022 - March 2023 SHALONTE HALL
• Good Work Ethic
• Customer Service
• Organizational Skills
• Time Management
• Problem Solving/ Critical
Thinking
• Researched and verified insurance policy coverage.
• Evaluated extent of damage and documented findings.
• Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
• Presented claims to insurance companies.
• Interviewed and spoke with specialists, witnesses, agents and claimants to record incident information.
• Coordinate benefits while applying applicable deductibles, co-insurance and out of pocket costs.
• Assisted attorneys in claimant defense if claim is contested.
• Rejected or approved claims.
• Grooming and bathing patients with low mobility
• Preparing each patient room with necessary items like blankets, pillows, medical equipment, and bathroom needs
• Make sure they have regular meals and proper medication dosages
• Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
• Assisting patients with mobility needs, transferring them from wheelchair to bed
• Turning or adjusting patients in bed to prevent bedsores or another discomfort
INSURANCE VERIFICATION SPECIALIST
Hunter & Hunter Anesthesia Consultants Houston, TX August 2020 - February 2022
MEDICAL FRONT OFFICE BILLING AND CODING SPECIALIST Woodlands Retina Center The Woodlands, TX July 2018 - August 2020
• Exercising patients by helping them walk
• Verified insurance eligibility and coverage
• Data entry demographics into medisoft
• Called insurance company to see if authorizations or referrals were needed
• Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
• Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
• Proficient in microsoft excel, microsoft office
• Billing and Insurance knowledge
• Generates revenues by recording billing information of services rendered; completing insurance forms; responded to insurance and other third-party inquiries
• Maintains a safe, secure, and healthy work environment by following, and enforcing standards and procedures, complying with legal regulations.
Contact this candidate