Customer Service Front Desk
Resume:
A versatile professional with expertise in marketing, sales, and customer service. As a Brand Manager, honed analytical skills, enabling me to strategize, analyze data, and implement effective solutions. In customer-facing roles like Customer Service, Sales Clerk, front desk, and cashier, I excel at delivering exceptional experiences and have sharpened my communication skills. I'm eager to leverage my analytical prowess for the specific roles to derive strategic insights from data for informed decision-making. My proficiency sales, product articulation, and customer service aligns seamlessly with roles in Marketing Development and the Analytics and Data Program.
Bachelors in Marketing Expected Spring 2023
North Carolina Agricultural and Technical State University Relevant coursework in STEM major 2017 - 2018
Louisburg College
Proficient in translating performance data into actionable insights through quantitative analysis.
Exceptional written and verbal communication skills for conveying ideas and strategies effectively.
Strong project and time management abilities with keen attention to detail and quality results.
Capable of building models to analyze current trends and identify business opportunities.
Proficiency in translating data into actionable insights through quantitative analysis.
Strong skills in managing projects with attention to detail and quality. Brand Manager/Marketing Strategies 2020 - Present
HypeClinic
Leverage creativity to craft social media content, differentiating the organization from competitors.
Orchestrated seamless event execution, encompassing donation procurement, location coordination, material preparation, and press release distribution.
excel in the meticulous management of inventory data using advanced Excel spreadsheets, alongside implementing effective marketing strategies to drive business growth and success.
Achieved a 4,000+ user increase in brand traffic and following through strategic campaign marketing and digital strategies.
Managed the organization's website while overseeing a $2,000 budget for apparel production.
Improved client relations through meticulous strategic planning, effective communication, and ethical practices.
Customer Service 2018 - 2020
Target
Assisting customers with inquiries, complaints, and resolving service-related issues promptly.
Processing returns, exchanges, and refunds while maintaining a positive customer experience.
Employed robust conflict resolution, listening, and interpersonal skills for effective customer and coworker communication.
Proactively assessed and addressed guest needs, delivering exceptional service.
Spearheaded initiatives resulting in increased profits and high customer satisfaction, ensuring operational readiness daily.
Athletic Director/ Coach- Intern 2018 - 2019
Western Guilford HS Basketball
Spearheading event logistics, valid donation acquisition, volunteer recruitment, material preparation,
& effective communication efforts.
Assisting in the orchestration of game and event-day logistics with precision and attention to detail.
Employing strategic communication methods, including emails and in-person meetings, to recruit and retain participants and teams.
Ce'Darius Dockery
*********@******.****.***
https://www.linkedin.com/in/c
edarius-dockery-215915185/
8 Wood stream Lane Apt 8
Greensboro, NC 27405
PERSONAL SKILLS
CD
CONTACT
Communication Skills
Time Management
Attention to Detail
Problem Solving
Strategic Analysis
Industry Expertise
Customer Service
Customer Satisfaction
Product Knowledge
Customer Assistance
Data Analysis
Microsoft Office
Social Media Marketing
Marketing Optimization
Trend Analysis
Business Development
Revenue Growth
Sales Management
Territory Management
Association Leadership
Service Management
Talent Management
Event Management
Diamond Production Organization
2022 – 2023
American Marketing Association
2019 - 2021
PROFILE SUMMARY
CORE COMPETENCIES
PROFESSIONAL WORK EXPERIENCE
PROFESSIONAL SKILLS
EDUCATION
ORGANIZATIONS
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